VCS Assistant Canteen Chief- Pittsburgh PA

U.S. Department of Veterans Affairs; Pittsburgh (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an Assistant General Manager for the Pittsburgh VA Medical Center Canteen. The role requires leading daily operations, supervising staff and delivering exceptional service to Veterans and visitors.

Experience in food service or retail management and a ServSafe certification (or within 90 days) are required. The ideal candidate prioritizes hospitality, staff development and regulatory compliance in a fast-paced environment.

Qualifications

• Minimum 1-2 years of direct food service and/or retail management experience.
• Hands-on leadership with strong customer service and hospitality.
• Proficient with Microsoft Office (Word, Excel) and POS systems.
• ServSafe certification required or to be obtained within 90 days of hire.

Responsibilities

• Support daily operations of the Patriot Cafe, Patriot Retail, and/or Patriot Brew within the VA Medical Center.
• Supervise, train and support staff to build a motivated, high-performing team.
• Deliver outstanding customer service to Veterans, staff and visitors.

Skills

Management experience

Leadership

Customer service

Staff development

Education

ServSafe certification

Tools

Microsoft Office

POS systems

Job description

Summary

Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 80 years of serving our nation's Veterans - the Veterans Canteen Service (VCS) is currently seeking a dynamic Assistant General Manager for our Pittsburgh - PA (University Drive) VA Medical Center Canteen. Join our fast-paced environment if you have a passion for our Veterans and their families - along with prior multi-unit experience.

Summary

Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 80 years of serving our nation's Veterans - the Veterans Canteen Service (VCS) is currently seeking a dynamic Assistant General Manager for our Pittsburgh - PA (University Drive) VA Medical Center Canteen. Join our fast-paced environment if you have a passion for our Veterans and their families - along with prior multi-unit experience.

Qualifications

Management Experience: Minimum of 1-2 years of direct food service and/or retail management experience. Proven track record of building sales - increasing profits - and developing staff. Leadership & Service Focus: Hands-on leadership style with a strong emphasis on customer service and hospitality. Technical Skills: Proficient in Microsoft Office applications (Word - Excel - etc.) and experienced with POS systems. Certifications & Credentials: ServSafe certification required (or must be obtained within 90 days of hire). A current - valid REAL ID is required to work with the Veterans Canteen Service.

Duties

• Duties include - but are not limited to the following: Operations Leadership: Support the daily operations of the Patriot Café - Patriot Retail - and/or Patriot Brew within the VA Medical Center
• Team Supervision & Development: Supervise - train - and support assigned personnel to build a motivated - high-performing team
• Customer Experience Excellence: Deliver and promote outstanding customer service standards to create a welcoming environment for Veterans - staff - and visitors
• Food Safety & Quality Assurance: Ensure food quality - sanitation - cleanliness - and product availability to maintain high safety and service standards
• Regulatory & Standards Compliance: Reinforce consistent adherence to established operational policies - procedures - and quality standards
• Financial & Resource Management: Assist in managing inventory control - labor costs - and budget performance to optimize efficiency and profitability
• Marketing & Promotions: Develop and implement local promotional programs to increase engagement and drive sales
• Leadership Accountability: Report directly to the Canteen Chief - providing updates on operations - performance - and compliance.