Assistant General Manager (AGM)

Chicago Marriott Northwest; Hoffman Estates (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Chicago Marriott Northwest is seeking an experienced Assistant General Manager to support the General Manager in overseeing daily hotel operations, leading teams, maintaining Marriott brand standards, and delivering exceptional guest experiences.

The ideal candidate has hands-on experience in planning weddings and large social events, coordinates banquet with culinary, catering, and vendors, and ensures seamless event execution while aligning with safety and SOPs.

Qualifications

• Minimum 5 years of Marriott hotel experience.
• Hands-on wedding and marriage event management experience.
• Experience in hotel operations, banquet management and large-scale events.
• Leadership role in Assistant General Manager or equivalent preferred.

Responsibilities

• Oversee daily hotel operations and ensure coordination across departments.
• Supervise department heads and staff to maintain service excellence.
• Ensure compliance with Marriott standards, SOPs, safety and policies.
• Monitor guest satisfaction and address service issues promptly.
• Collaborate with sales and revenue management to improve performance.
• Plan, coordinate, and oversee weddings and social events hosted at the hotel.
• Manage event budgets, vendor coordination, and client relations.

Skills

Leadership

Communication

Organizational skills

Negotiation

Problem-solving

Multi-department coordination

Education

Bachelor's degree or diploma in Hospitality Management or related field

Job description

Immediate Hiring: Assistant General Manager (AGM) - Chicago Marriott Northwest

Location: Chicago Marriott Northwest, 4800 Hoffman Boulevard, Hoffman Estates, IL 60192

Contact Person: Kartik Shandil - General Manager, Marriott

Phone: [phone]

Job Overview

Chicago Marriott Northwest is seeking an experienced and motivated Assistant General Manager (AGM) to support the General Manager in overseeing daily hotel operations, managing teams, maintaining Marriott brand standards, and delivering exceptional guest experiences.

The ideal candidate must have strong hotel leadership experience, a thorough understanding of Marriott full-service hotel operations, and hands‑on experience in planning and managing weddings, marriage functions, and large-scale social events. The candidate should be capable of coordinating banquet operations, catering, vendors, event setups, and client requirements while ensuring smooth hotel operations and guest satisfaction.

Important: A minimum of 5 years of Marriott hotel experience is mandatory. Candidates must also have practical experience in wedding and marriage event planning and management. Applicants who do not meet these requirements should not apply.

Key Responsibilities

Hotel Operations and Leadership

• Assist the General Manager in overseeing daily hotel operations and ensuring smooth coordination across all departments.
• Supervise department heads and hotel staff to maintain operational efficiency and service excellence.
• Ensure compliance with Marriott brand standards, standard operating procedures (SOPs), safety requirements, and hotel policies.
• Conduct regular property inspections to maintain cleanliness, maintenance, safety, and overall property presentation.
• Monitor guest satisfaction, online reviews, and guest feedback, and resolve service issues promptly.
• Support recruitment, employee training, scheduling, performance management, and team development.
• Assist with budgeting, financial reporting, expense control, inventory management, and operational audits.
• Collaborate with sales and revenue management teams to increase business opportunities and improve hotel performance.

Wedding and Marriage Event Management

• Plan, organize, and oversee weddings, marriage ceremonies, receptions, and related social events hosted at the hotel.
• Coordinate with clients, families, wedding planners, vendors, decorators, photographers, entertainers, and other event partners.
• Work closely with banquet, culinary, catering, housekeeping, engineering, and front desk teams to ensure seamless event execution.
• Coordinate banquet hall layouts, seating arrangements, stage decorations, event timelines, food and beverage service, and guest requirements.
• Oversee wedding catering arrangements, customized menus, banquet service, and special requests in coordination with the culinary team.
• Manage event schedules, setup inspections, rehearsals, and on‑site coordination to ensure events run according to plan.
• Communicate with clients before, during, and after events to understand expectations and resolve concerns professionally.
• Monitor event budgets, operational costs, vendor coordination, and service quality to support profitability and client satisfaction.
• Ensure wedding and banquet events comply with hotel policies, safety standards, and Marriott brand expectations.

Required Qualifications

• Minimum 5 years of Marriott hotel experience is mandatory.
• Hands‑on wedding and marriage event management experience is mandatory.
• Previous experience in hotel operations, banquet management, wedding planning, or large-scale social event coordination.
• Experience in an Assistant General Manager, Executive Assistant Manager, Hotel Operations Manager, or comparable leadership role is strongly preferred.
• Strong knowledge of Marriott service standards and full-service hotel operations.
• Excellent leadership, communication, organizational, negotiation, and problem‑solving skills.
• Ability to manage multiple departments and events simultaneously while maintaining high service standards.
• Knowledge of banquet operations, catering, event budgeting, vendor coordination, and guest relations.
• Ability to work flexible schedules, including evenings, weekends, and holidays, based on hotel and event requirements.
• A bachelor’s degree or diploma in Hospitality Management, Hotel Administration, or a related field is preferred.

Preferred Candidate Profile

The ideal candidate is a hands‑on hospitality professional who combines Marriott hotel operations experience with proven wedding and marriage event management skills. The candidate must be comfortable leading hotel teams, coordinating large celebrations, managing client expectations, and ensuring excellent service throughout every event.

Job Type and Work Location

Job Type: Full-Time

Work Arrangement: On-site

Location: Chicago Marriott Northwest, 4800 Hoffman Boulevard, Hoffman Estates, IL 60192