Assistant Hotel Manager Marriott Select Service

IRAS Group; Florida; On-site; USD 65,000 - 90,000; Full time

Job summary

IRAS Group in Florida seeks an experienced Assistant General Manager to support daily operations of a Marriott Select Service hotel. The AGM collaborates with the General Manager to ensure superior guest service, operational performance, and brand compliance.

This hands-on leader coaches departments, maintains staffing, monitors guest feedback, and drives revenue and cost control. Flexibility for weekends, evenings, and holidays is required. Marriott Select Service experience is highly valued.

Qualifications

• Minimum 2–3 years of hotel management or supervisory experience.
• Marriott Select Service experience strongly preferred.
• Experience in Front Office, Rooms Operations, or AGM responsibilities preferred.
• Strong knowledge of hotel operations, guest service, and labor management.
• Ability to coach employees and maintain a professional environment.

Responsibilities

• Oversee day-to-day hotel operations alongside General Manager.
• Provide operational leadership to Front Office, Housekeeping, and other departments.
• Maintain presence to ensure service and standards execution.
• Monitor guest satisfaction and address concerns promptly.
• Support brand standards, brand inspections, and quality reviews.
• Recruiting, onboarding, training, coaching, and performance management.
• Ensure staffing levels and assist scheduling and labor management.
• Monitor payroll, overtime, productivity, and expenses.
• Inspect property to ensure cleanliness and maintenance standards.
• Work with Housekeeping and Maintenance on deficiencies and OOO rooms.
• Support revenue goals by controlling expenses and improving efficiencies.
• Ensure compliance with policies and emergency protocols.
• Serve as Manager on Duty and cover shifts as needed.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Guest service

Labor management

Coaching

Marriott systems

Tools

Marriott systems

Job description

Employment Type: Full-Time

Position Summary

We are seeking an experienced and hands‑on Assistant General Manager to support the daily operations of a Marriott Select Service hotel.

The AGM works closely with the General Manager to ensure strong operational performance, exceptional guest service, effective team leadership, and compliance with Marriott brand standards and company policies. This position requires a visible leader who is comfortable working throughout the hotel, resolving guest and operational issues, coaching employees, and holding departments accountable for results.

Key Responsibilities

• Support the General Manager in overseeing all day-to-day hotel operations.
• Provide direct operational leadership to Front Office, Housekeeping, and other hotel departments as assigned.
• Maintain a strong presence throughout the hotel and ensure consistent execution of service and operational standards.
• Monitor guest satisfaction and respond promptly and professionally to guest concerns.
• Support Marriott brand standards and readiness for brand inspections and quality assurance reviews.
• Review guest feedback and service scores and assist in developing corrective action plans when needed.
• Assist with recruiting, onboarding, training, coaching, performance management, and employee relations.
• Ensure appropriate staffing levels and assist department leaders with scheduling and labor management.
• Monitor payroll, overtime, productivity, and departmental expenses.
• Conduct regular property inspections to ensure guest rooms, public areas, exterior areas, and back‑of‑house spaces meet cleanliness and maintenance standards.
• Work closely with Housekeeping and Maintenance to address room deficiencies and out‑of‑order rooms quickly.
• Support hotel revenue and profitability goals by controlling expenses and identifying operational efficiencies.
• Ensure compliance with company policies, safety procedures, emergency protocols, and applicable employment requirements.
• Serve as Manager on Duty and provide leadership in the General Manager's absence.
• Participate in weekend, evening, and holiday coverage as required by hotel operations.

Qualifications

• Minimum 2–3 years of hotel management or supervisory experience required.
• Previous Marriott Select Service experience strongly preferred.
• Experience in Front Office, Rooms Operations, or Assistant General Manager responsibilities preferred.
• Strong knowledge of hotel operations, guest service, housekeeping standards, and labor management.
• Experience with Marriott systems and brand standards preferred.
• Strong leadership, communication, problem‑solving, and organizational skills.
• Ability to coach employees and hold team members accountable while maintaining a professional work environment.
• Comfortable working in a fast‑paced, hands‑on hotel environment.
• Ability to work a flexible schedule, including weekends, evenings, and holidays based on business needs.

What We’re Looking For

The ideal candidate is a hands‑on hotel operator who takes ownership of the property, supports the team, and does not hesitate to step into an operational area when needed. We are looking for someone who can balance excellent guest service with accountability, productivity, brand compliance, and strong financial performance.

Marriott Select Service experience is highly preferred.