Assistant General Manager (A&W)

LV Petroleum LLC; Fairview (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

A&W is seeking an Assistant General Manager to work with the General Manager to manage day-to-day store operations, uphold high standards of service and product quality, and lead the team.

You will drive customer satisfaction, oversee inventory, scheduling, labor costs, and safety compliance while developing staff and supporting local promotions.

Qualifications

• Leadership experience in a fast-paced retail or food service environment.
• Strong communication and interpersonal skills.
• Excellent customer service skills and ability to handle complaints professionally.
• Strong organizational and time-management abilities.
• Experience managing budgets, costs and inventory.
• Knowledge of health and safety regulations and food safety standards.
• Ability to work flexible schedule including nights, weekends and holidays.
• Passion for delivering quality products and exceptional service.
• High school diploma or equivalent.

Responsibilities

• Oversee daily store operations with focus on service quality.
• Lead, train, coach, and develop team members.
• Deliver friendly, efficient customer service and address concerns.
• Assist in managing labor, food costs, and inventory to meet targets.
• Manage inventory, stock control, and waste minimization.
• Ensure health, safety, and sanitation compliance.
• Support marketing initiatives and in-store promotions.
• Assist in scheduling to balance staffing during peak hours.
• Resolve operational challenges and employee issues.

Skills

Leadership

Communication

Interpersonal Skills

Customer Service

Organizational Skills

Time Management

Financial Management

Health & Safety

Scheduling Flexibility

Problem Solving

Education

High School Diploma

Job description

With a focus on quality and customer satisfaction, we pride ourselves on creating an enjoyable experience for every guest. As an Assistant General Manager, you will play a key role in leading the team, overseeing daily operations, and ensuring the store runs smoothly while maintaining high standards of service and product quality.

Position Overview:

The Assistant General Manager (AGM) will work closely with the General Manager to manage the day-to-day operations of an A&W location. The AGM is responsible for supporting staff, ensuring customer satisfaction, managing inventory, maintaining store cleanliness, and assisting in driving sales growth. This role offers an opportunity to develop leadership skills and grow within a globally recognized brand.

Key Responsibilities:

• Store Operations Management: Assist the General Manager in overseeing daily store operations, ensuring smooth service, high-quality food and beverages, and excellent customer service
• Team Leadership: Lead by example, training, coaching, and motivating the team to ensure all staff members meet performance expectations. Assist with recruitment, training, and development of new team members
• Customer Service Excellence: Ensure that every customer has a positive and memorable experience by delivering friendly, efficient, and attentive service. Address any customer concerns or complaints quickly and professionally
• Financial Performance: Assist in managing store financials, including controlling labor costs, food costs, and inventory. Help ensure that the store meets or exceeds sales and profit targets
• Inventory & Stock Control: Help manage inventory, monitor stock levels, place orders, and ensure products are stored properly. Ensure proper stock rotation and minimize waste
• Health & Safety Compliance: Ensure the store complies with all health, safety, and sanitation regulations. Monitor cleanliness in the kitchen, dining area, and restrooms. Maintain food safety standards and cleanliness procedures
• Employee Development: Support the ongoing development of the team by providing regular feedback, conducting performance reviews, and offering coaching to improve performance and customer service
• Marketing & Promotions: Assist in executing local marketing initiatives, promotions, and in-store events to drive sales and engage the community
• Scheduling & Labor Management: Assist with scheduling to ensure appropriate staffing levels during peak hours while controlling labor costs
• Problem Solving: Handle operational challenges, customer concerns, and employee issues as they arise, helping to resolve them efficiently and effectively

Requirements:

• Previous experience in a leadership or management role, preferably in a fast-paced retail or food service environment
• Strong leadership, communication, and interpersonal skills with the ability to motivate and develop a team
• Excellent customer service skills, with the ability to manage customer complaints and concerns professionally
• Strong organizational and time-management skills, with the ability to multitask and manage various responsibilities
• Experience in managing financials, including budgeting, cost control, and inventory management
• Knowledge of health and safety regulations, as well as food safety standards
• Ability to work a flexible schedule, including nights, weekends, and holidays as needed
• Passion for delivering quality products and exceptional service
• High school diploma or equivalent