Assistant General Manager (A&W)

LV Petroleum LLC; Wellsville (KS); On-site; USD 40,000 - 60,000; Full time

Job summary

A well-established retail company is seeking an Assistant General Manager to lead daily operations. Responsibilities include managing staff, ensuring customer satisfaction, and maintaining store operations and financials. The ideal candidate has previous leadership experience, strong interpersonal and organizational skills, and is passionate about delivering exceptional service. This role provides opportunities to develop leadership skills within a recognized brand.

Qualifications

• Previous experience in a leadership or management role.
• Strong leadership and communication skills to develop a team.
• Excellent customer service skills to manage complaints professionally.
• Strong organizational skills to multitask effectively.
• Experience with budgeting and cost control.

Responsibilities

• Assist the General Manager in overseeing daily store operations.
• Lead, train, and motivate the team to meet performance expectations.
• Ensure positive customer experiences through excellent service.
• Help manage store financials, including labor and food costs.
• Monitor health and safety compliance and cleanliness.

Skills

Leadership

Communication

Customer service

Organizational skills

Problem solving

Education

High school diploma or equivalent

Job description

With a focus on quality and customer satisfaction, we pride ourselves on creating an enjoyable experience for every guest. As an Assistant General Manager, you will play a key role in leading the team, overseeing daily operations, and ensuring the store runs smoothly while maintaining high standards of service and product quality.

Position Overview

The Assistant General Manager (AGM) will work closely with the General Manager to manage the day-to-day operations of an A&W location. The AGM is responsible for supporting staff, ensuring customer satisfaction, managing inventory, maintaining store cleanliness, and assisting in driving sales growth. This role offers an opportunity to develop leadership skills and grow within a globally recognized brand.

Key Responsibilities

• Store Operations Management: Assist the General Manager in overseeing daily store operations, ensuring smooth service, high-quality food and beverages, and excellent customer service
• Team Leadership: Lead by example, training, coaching, and motivating the team to ensure all staff members meet performance expectations. Assist with recruitment, training, and development of new team members
• Customer Service Excellence: Ensure that every customer has a positive and memorable experience by delivering friendly, efficient, and attentive service. Address any customer concerns or complaints quickly and professionally
• Financial Performance: Assist in managing store financials, including controlling labor costs, food costs, and inventory. Help ensure that the store meets or exceeds sales and profit targets
• Inventory & Stock Control: Help manage inventory, monitor stock levels, place orders, and ensure products are stored properly. Ensure proper stock rotation and minimize waste
• Health & Safety Compliance: Ensure the store complies with all health, safety, and sanitation regulations. Monitor cleanliness in the kitchen, dining area, and restrooms. Maintain food safety standards and cleanliness procedures
• Employee Development: Support the ongoing development of the team by providing regular feedback, conducting performance reviews, and offering coaching to improve performance and customer service
• Marketing & Promotions: Assist in executing local marketing initiatives, promotions, and in-store events to drive sales and engage the community
• Scheduling & Labor Management: Assist with scheduling to ensure appropriate staffing levels during peak hours while controlling labor costs
• Problem Solving: Handle operational challenges, customer concerns, and employee issues as they arise, helping to resolve them efficiently and effectively

Requirements

• Previous experience in a leadership or management role, preferably in a fast-paced retail or food service environment
• Strong leadership, communication, and interpersonal skills with the ability to motivate and develop a team
• Excellent customer service skills, with the ability to manage customer complaints and concerns professionally
• Strong organizational and time-management skills, with the ability to multitask and manage various responsibilities
• Experience in managing financials, including budgeting, cost control, and inventory management
• Knowledge of health and safety regulations, as well as food safety standards
• Ability to work a flexible schedule, including nights, weekends, and holidays as needed
• Passion for delivering quality products and exceptional service
• High school diploma or equivalent