Assistant General Manager

L0434 Suburban Ford of Waterford; Waterford Charter Township (MI); On-site; USD 180,000 - 220,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway’s Suburban Ford of Waterford is seeking an Assistant General Manager to lead the dealership’s performance across Sales, Fixed Operations, Finance, Parts, and Administration. This role drives customer experience, profitability, and culture by guiding department leaders and aligning with OEM standards.

The successful candidate will bring 7+ years of leadership in automotive retail, a track record of achieving financial and customer goals, and a strong ability to develop leaders

Qualifications

• 7+ years of progressive automotive retail leadership experience, including multi-department management.
• Proven track record leading dealership operations and achieving financial, operational, and customer satisfaction goals.
• Strong knowledge of dealership financial statements, forecasting, budgeting, and performance management.
• Demonstrated ability to build high-performing teams and develop future leaders.
• Experience managing OEM relationships and maintaining franchise standards.
• Exceptional leadership, communication, problem-solving, and decision-making skills.
• Commitment to customer satisfaction and continuous improvement.

Responsibilities

• Provide overall leadership, performance, and profitability of the dealership.
• Set strategic direction across Sales, Fixed Operations, Finance, Parts, and Administration.
• Foster a high-performance culture focused on operational excellence and customer experience.
• Achieve financial objectives, OEM standards, and long-term loyalty.
• Lead and develop department leaders to maximize team performance.
• Analyze financial statements and market trends to identify opportunities and mitigate risks.
• Ensure compliance with company policies, OEM requirements, and regulatory standards.
• Drive collaboration between departments to optimize performance and retention.
• Represent the dealership in the local community and uphold brand reputation.
• Other duties as assigned.

Skills

Automotive leadership

Multi-department management

Forecasting & budgeting

Team development

OEM relationships

Strategic planning

Job description

Dealership: L0434 Suburban Ford of Waterford Suburaban Ford of Waterford Drive Your Career Forward with Lithia & Driveway At Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact – both in their store and across the company. We are looking for an Assistant General Manager to lead, develop, and inspire our dealership team members at Suburban Ford of Waterford. This role is a key driver of performance, culture, and customer experience.

Why Join Our Team?

We don't just offer jobs – we offer opportunities. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results.

• Real opportunities for advancement across a national network
• Leadership development and training through our internal learning programs
• A high-performance culture that recognizes and rewards results
• The ability to influence store success and shape your team

What You’ll Do

• The Assistant General Manager is responsible for the overall leadership, performance, and profitability of the dealership.
• This role provides strategic direction across Sales, Fixed Operations, Finance, Parts, and Administration while fostering a high-performance culture focused on operational excellence, customer satisfaction, employee development, and sustainable growth.
• The Assistant General Manager is accountable for achieving financial objectives, maintaining OEM standards, and delivering an exceptional customer experience that drives long-term loyalty.
• This position reports into a Multi-Store General Manager.
• Lead all dealership operations to achieve revenue, profitability, customer satisfaction, and market share objectives.
• Develop and execute business plans that align with organizational and OEM goals.
• Build, coach, and hold accountable department leaders to maximize team performance and operational efficiency.
• Analyze financial statements, key performance indicators, and market trends to identify opportunities and mitigate risks.
• Ensure compliance with all company policies, OEM requirements, regulatory standards, and legal obligations.
• Champion a customer-first culture focused on earning customers for life through exceptional sales and service experiences.
• Foster employee engagement, retention, succession planning, and leadership development across the dealership.
• Drive collaboration between variable and fixed operations to optimize performance and customer retention.
• Manage expense controls, inventory strategies, and operational processes to improve profitability and efficiency.
• Represent the dealership within the local community and support initiatives that strengthen the dealership’s reputation and brand presence.
• All other duties as assigned.

What You’ll Bring

• 7+ years of progressive automotive retail leadership experience, including multi-department management responsibility.
• Proven success leading dealership operations and achieving financial, operational, and customer satisfaction goals.
• Strong knowledge of dealership financial statements, forecasting, budgeting, and performance management.
• Demonstrated ability to build high-performing teams and develop future leaders.
• Experience managing OEM relationships and maintaining franchise standards.
• Exceptional leadership, communication, problem-solving, and decision-making skills.
• Strong commitment to customer satisfaction, employee engagement, and continuous improvement.
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

Starting at: $200,000.00/ per year

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total variable compensation, which includes a base/draw/hourly offset and the opportunity to earn commission and bonus. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).

Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!