Assistant General Manager

OTO Development; Village of Garden City (NY); On-site; USD 70,000 - 85,000; Full time

Job summary

OTO Development is seeking an Assistant General Manager for its New York area property. You will lead daily hotel operations, coach teams, and partner with sales to drive revenue while controlling costs.

This role requires proven hotel management experience, strong financial acumen, and a customer-focused approach to deliver exceptional guest experiences. Travel up to 10% is expected; a valid driver's license is required.

Qualifications

• Hotel management experience with team leadership and guest service results.
• Direct sales experience with at least 50% market mix.
• High school diploma; college degree preferred.
• Valid driver's license.
• Strong time management and multitasking.

Responsibilities

• Lead hotel operations and manage team performance.
• Review financials and drive performance improvements.
• Ensure guest satisfaction and franchise standards.
• Facilitate training and maintain safety and security.
• Collaborate with sales to grow revenue.

Skills

Hotel management

Sales leadership

Time management

Customer focus

Driver's license

Education

High school diploma

College degree preferred

Job description

The annual wage for this role is $70,000 to $85,000, higher than the national average.

We are pleased to announce a wonderful opportunity for an Assistant General Manager.

What will you be doing most days?

• Participate in sales calls and site visits with members of the sales team to acquire new business or close on business
• Review financial reports and statements and work to determine areas of concern and improve performance
• Coach and support hotel team members to effectively manage wages and controllable expenses
• Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
• Ensure service, technical skills, and other training occurs throughout the property
• Establish and maintain open, collaborative relationships with direct reports and entire team
• Establish a presence with team members on property and actively solicits team member feedback and utilizes an “open door” policy
• Hire team members who demonstrate strong functional expertise, creativity, and leadership
• Observe service behaviors of team members and provides feedback to individuals and/or supervisors.
• Review comment cards, guest survey results, and other data to identify areas of improvement with team members
• Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles
• Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
• Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
• Ensure policies are administered fairly and consistently and that each team member’s performance is evaluated and recognized where appropriate
• Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members

What are the requirements for this position?

• You have previous hotel management experience with a proven success in leadership of teams and guest service results
• You have prior experience with direct sales efforts producing at least 50% market mix of total revenues and overall strong financial knowledge
• You have a least a high school diploma with a college degree preferred
• You have a valid driver’s license from the appropriate state
• You have exceptional time management and multitasking skills
• You have a customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel

Physical Requirements For This Position

You must be able to walk and stand for extended periods of time as the job dictates.

Travel Requirements

This position requires up to 10% travel. Travel is outside the local area and overnight

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Revised 5/8/26