Housekeeping Supervisor

OTO Development; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free Parking

Marriott Discount

Medical Benefits

Dental Benefits

Vision Benefits

Job summary

OTO Development is seeking a Housekeeping Supervisor to oversee cleaning operations across guest rooms, public spaces, and back-of-house areas. You will coordinate schedules with front desk and maintenance teams to ensure timely, quality service and adherence to standards.

The role requires leadership, strong communication, and a hands-on approach to training. You will monitor labor costs, enforce safety procedures, and maintain guest satisfaction through a spotless, well-organized environment.

Qualifications

• Neat, organized, and efficient work style.
• Strong leadership and example-driven management approach.
• Good communication and customer service skills.
• Able to handle physically demanding tasks.
• Pride in presenting a spotless room.

Responsibilities

• Inspect guest rooms, meeting rooms, public spaces, and hallways for cleanliness and order.
• Coordinate cleaning and maintenance schedules according to guest needs, in coordination with front desk and maintenance personnel.
• Verify completion of laundry and inventory restocking.
• Train and coach housekeeping staff on tasks and daily schedules; conduct new employee training.
• Support leadership in managing labor costs within budget and staffing guidelines for rooms sold.
• Follow safety guidelines; participate in property safety committee and emergency response.
• Manage supply inventory and storage procedures; ensure safe chemical handling.

Skills

Leadership

Communication

Customer service

Physical fitness

Attention to detail

Job description

We are pleased to announce a wonderful opportunity for a Housekeeping Supervisor.

What will you be doing most days?

• Inspect guest rooms, meeting rooms, public spaces, and hallways for cleanliness and order
• Coordinate cleaning and maintenance schedules according to guest needs, in coordination with front desk and maintenance personnel
• Verify completion of laundry and inventory restocking
• Train and coach the housekeeping staff in specific cleaning and room placement job tasks and in completion of daily schedules. Conducts new employee training
• Support the hotel’s leadership team in managing labor costs within budget standards and staffing guidelines for rooms sold
• Follow facility safety and security guidelines. Participates in property safety committee and serves as an emergency responder for the location
• Manage supply inventory and monitors storage procedures and Housekeeper / House Attendant cart arrangements. Ensures safe chemical handling and proper chemical usage procedures
• Develop work schedules and coordinates staff work assignments in conjunction with hotel General Manager or Assistant General Manager and facility staffing guidelines
• Conduct regular tours of work areas, reviewing housekeeping efforts of staff and checking for productivity in completion of assignments. Performs or assists with cleaning duties as necessary
• Assist the General Manager in team member selection process and provides input for associate performance reviews
• Ensure that facility complies with brand quality performance standards
• Maintain effective guest relationships and ensure staff compliance with professional dress and grooming standards

What are the requirements for this position?

• You are neat, organized, and efficient
• You have strong leadership skills and take pride in leading my example
• You have strong communication and customer service skills
• You know doing a great job can be physically challenging, but you are up for the task
• You value a job well done
• You take pride in presenting a spotless room
• You know how to pick the appropriate cleaning tool and tonic to clean just about anything

Physical Requirements For This Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position will require little to no travel outside the property and surrounding areas.

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry‑leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position:

Housekeeping Supervisor

Department:

Housekeeping

Hourly

Position Reports to: General Manager

Revised 5/8/26

• Free Parking
• Marriott Discount
• Medical Benefits
• Dental Benefits
• Vision Benefits