Assistant General Manager

Victra - Verizon Authorized Retailer; Tampa (FL); On-site; USD 43,000 - 67,000; Full time

Benefits offered by this job

Paid Training

Premium Health, Dental, and Vision Insurance

401K Match

Tuition Reimbursement

50% off Verizon Service

Job summary

A leading telecommunications retailer in Tampa, Florida, seeks an Assistant General Manager to lead the store team, manage sales targets, and enhance customer experiences. You'll foster a competitive atmosphere while training staff to meet and exceed sales goals. Candidates should have a background in retail or customer service, with strong leadership abilities and experience in sales environments. This role offers competitive pay and benefits, including health insurance and career advancement opportunities.

Qualifications

• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.

Responsibilities

• Lead your team by resolving customer issues and assisting with transactions.
• Set and share daily/weekly/monthly goals with the sales team.
• Analyze staffing needs and report financial and sales data.

Skills

Sales goal achievement

Team leadership and development

Customer service

Problem-solving

Adaptability

Education

High school diploma or GED

Job description

Overview

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team, develop sales specialists, drive sales targets and store financials, and manage merchandising. You’ll create an outstanding in-store experience that communicates our brand and solutions and helps customers choose our wireless products and services.

Are you someone who thrives in a competitive atmosphere, while having fun with your team? If you love helping others grow and consistently deliver results, Victra is the place for you. Apply today!

We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration.

What you will do

• Lead your team by resolving customer issues and assisting with customer transactions.
• Take direction from the store leader on day-to-day operations.
• Set and share daily/weekly/monthly goals with the sales team.
• Provide training and mentoring to deliver an outstanding customer experience by managing customer flow and store traffic.
• Identify selling skill gaps and build development plans to help the team meet and exceed sales metrics and quota.
• Run store operations—analyze staffing needs, report financial and sales data, handle cash, ensure compliance, and coordinate with Facilities/Network/IT as needed.
• Monitor inventory, restock shelves, maintain device security, and manage store cleanliness.
• Lead store merchandising and planogram compliance with company standards.
• Complete store opening and closing activities.
• Contribute collectively to attaining store targets daily/weekly/monthly.

What we offer

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities
• A comprehensive benefit list can be viewed here. Benefits are subject to plan terms.

Compensation

We are proud that our Assistant General Managers make a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $16.00 plus uncapped commissions.

What we are looking for

You thrive in a sales environment and enjoy developing and motivating a team to reach goals. You set high standards, adapt to new ideas, relate well to a variety of people, and focus on helping others perform at their best.

You will need to have

• Background in customer service within retail, restaurant, or wireless industry preferred
• 1-2 years of experience in a Customer Service or leadership role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Ability to balance multiple priorities in a multifaceted environment
• Experience setting goals, evaluating performance, and developing a high-performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States

Physical requirements

• Ability to lift ten pounds
• Ability to stand for long periods of time

Training requirements

All Assistant General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 2 weeks of start. Dual General Managers are required to complete a 3-day General Manager University (SMU) training program within 30 days of NHU. Various online and computer-based training will be required throughout employment.

After you apply

You will be required to take a pre-hire assessment. It takes about 20 minutes. If selected to move forward, a recruiter or hiring manager will reach out with more information.

Equal Employment Opportunity

We are proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.