General Manager

Scenthound Austin Northcross, TX; Austin (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Paid time off

Direct career growth path to Regional/

Competitive hourly base pay plus tips

Medical dental and vision insurance

Merit-based pay increases

Paid Vacation

Complimentary service membership

Job summary

Scenthound is seeking a hands-on Scenter Manager in Austin, TX to lead daily operations, drive memberships, and deliver outstanding dog-wellness customer service.

You will mentor staff, manage schedules, monitor KPIs like Memberships and Labor Efficiency Ratio, and ensure safety in a fast-paced retail environment. The role requires leadership, reliability, and a passion for dogs.

Competitive pay with benefits and opportunities for advancement.

Qualifications

• Management experience required.
• Customer service experience (retail, restaurant) required.
• Ability to lift up to 70 pounds and stand for long periods.
• Reliable transportation.
• Willingness to work in a smoke-free environment.
• BONUS: Membership sales experience.

Responsibilities

• Drive membership sales through health and wellness education.
• Maintain a knowledgeable team that prioritizes dog wellness and safety.
• Provide leadership, guidance, and mentorship for the Scenter employees.
• Drive employee development through leadership, training, and performance reviews.

Skills

Leadership

Management experience

Customer service

Recruiting/Hiring

Time management

Problem solving

Team coaching

Tech proficiency

Tools

POS systems

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development
• Paid time off

Perks and Benefits:

• Direct career growth path to Regional or Area Management positions and additional options
• Competitive hourly base pay, plus tips; performance bonuses
• Medical, dental, and vision insurance benefits
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

About the Position:

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires:

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment
• BONUS: Membership sales experience

Who We Are Looking For:

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Memberships, Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Tasks:

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews

Skills and Abilities:

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management – ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services