Assistant General Manager

MilkShake Factory South Forsyth; Cumming (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Job summary

A popular dessert franchise in Cumming, Georgia is seeking a General Manager to oversee store operations and lead a team dedicated to excellent customer service. This role requires demonstrated leadership abilities, a flexible schedule, and a commitment to fostering a positive team environment. Ideal candidates will have at least 3 years of experience in customer-facing roles and be skilled communicators. This position provides opportunities for personal and professional growth within the company.

Qualifications

• 3+ years of experience in a customer-facing sales setting.
• Strong track record in managing retail or restaurant teams.
• Availability for flexible hours including weekends.

Responsibilities

• Lead front-and-back-house store operations.
• Collaborate to drive operational excellence.
• Support team training and motivation.
• Schedule and staff the store efficiently.
• Maintain security measures and generate performance reports.

Skills

Leadership

Customer experience management

Communication skills

Time management

Problem-solving

Organizational skills

Tools

Microsoft Office

Job description

Benefits

• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

About Us

At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place.

We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our South Forsyth team comes with SWEET perks:

• Enjoy a 'chill' work attire
• Be part of a rapidly growing concept
• Develop into a chocolate-tasting expert – other chocolates will never taste the same
• Become a valued member of a cool team and local neighborhood community
• Embark on a journey with us where there is room to grow and develop internally

Come shake things up with MilkShake Factory!

Exciting news - we're expanding our operations coast to coast!

What we are looking for

Leaders, not bosses. Your team wants to work both with and for you.

Experience and pride in promoting excellent employee culture and guest experience

Desire and ability to grow into a General Manager - and more! We’re growing, and so can you!

Excellent communication skills, we believe in growing through collaboration and strong communication.

Mentors. We are excited and committed to answering the call for leaders who want to help develop in-store talent!

ESSENTIAL FUNCTIONS

• Take the lead, owning the front‑and‑back‑house store operations, merchandising, workflows, sanitation, organization, and the customer experience at MilkShake Factory.
• Collaborate on crafting systems that drive store‑wide operational excellence, covering cash management, food safety, inventory control, and employee performance.
• Provide robust support for MilkShake Factory human resources, handling team member training, coaching, motivation, feedback, and retention strategies.
• Partner with the Manager, expertly schedule and staff the retail store, ensuring smooth operations while aligning with the budget.
• Team up with the Manager to exceed regulatory health and safety standards.
• Harness consumer insights to contribute to compelling annual and seasonal marketing campaigns.
• Maintain a tight ship on security measures, including cameras, alarms, locks, and protocols.
• Generate concise reports on retail performance for Manager review.
• Be the go‑to brand advocate, sharing the company's story, history, vision, and products with both consumers and employees, including corporate accounts and special events.
• Keep those POS register systems ticking perfectly at all times.

REQUIREMENTS

• Demonstrated leadership ability with at least 3 years of experience in a customer‑facing sales setting
• Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials
• Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays. Weekend availability is a strongly desired.
• Composure, positivity, flexibility, and time management ability necessary to succeed in a performance‑driven retail environment
• Exceptional leadership, communication, operational, problem‑solving, organizational, and planning skills
• Ability to plan and prioritize workload
• Knowledge of Microsoft Office
• Ability to lift and/or handle packaged goods and materials up to and including 25lbs

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to MilkShake Factory Corporate.