Team Member Tipped

The Milk Shake Factory; Pittsburgh (Allegheny County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Advancement opportunities

Chill dress code

Job summary

The Milk Shake Factory is expanding and inviting energetic team members to join our dessert-forward environment. Team Members will deliver an unforgettable customer experience, learn our culture, and help guests enjoy handspun milkshakes and premium chocolates in a fast-paced setting.

Candidates should bring strong communication, excellent service, and a cooperative spirit. Flexible hours include mornings, evenings, weekends, and holidays as we grow coast to coast.

Qualifications

• Strong communication and excellent customer service skills are required.
• Ability to work well in a fast-paced team environment.
• Attention to detail and safety requirements.
• Manual dexterity and good hand-eye coordination.
• Cash handling experience is a plus.
• Flexible hours including early mornings, evenings, nights, weekends and holidays.

Responsibilities

• Provide exceptional customer service and act as a brand advocate.
• Promote products through sampling, recommendations, and light upselling.
• Prepare shakes, sundaes, and dipped chocolates with care.
• Maintain store cleanliness, stockroom, coolers, and freezers.
• Assist with visual promotions and seasonal merchandising.
• Handle cash accurately and report any issues to the supervisor.
• Support team with additional duties as needed.

Skills

Strong communication

Customer service

Team player

Attention to detail

Stamina (standing/walking)

Cash handling

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement

ABOUT US

At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further - you've found your place.

We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

• Enjoy a 'chill' work attire
• Be part of a rapidly growing concept
• Develop into a chocolate-tasting expert - other chocolates will never taste the same
• Become a valued member of a cool team and local neighborhood community
• Embark on a journey with us where there is room to grow and develop internally

Come shake things up with MilkShake Factory!

Exciting news - we're expanding our operations coast to coast!

POSITION OVERVIEW

Our Team Members keep things spinning and shaking during scheduled shifts. You will be trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.

ESSENTIAL FUNCTIONS

Bring your A-game to MilkShake Factory and join a team that thrives on excellence, integrity, and serious know-how. Be the ultimate brand advocate, rocking stellar customer service with an authentic vibe. Elevate sales by getting creative with sampling, product recommendations, and subtle upselling moves. Show off your skills by whipping up top-notch milkshakes, sundaes, and dipped chocolates, all while maintaining the coolest store vibes.

Dive into the retail game, fulfilling chocolate cravings with flair. Tackle customer concerns like a pro, keeping a chill demeanor. Keep the ship sailing smoothly by maintaining the stockroom, coolers, and freezers. Dive into promotional prep, making the store pop with seasonal magic. Keep it safe and tasty, reporting any food quality vibes to the boss. Ready for more? Embrace the unpredictable and dive into any other cool duties that come your way!

REQUIREMENTS

• Strong communication skills, interpersonal skills, and exceptional customer service skills
• Proven ability to work in a fast-paced team environment
• Attention to detail and safety requirements
• Manual dexterity and good hand-eye coordination
• Previous customer service and cash handling experience is a plus
• Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays
• Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds