Assistant General Manager

MilkShake Factory Stone Oak; San Antonio (TX); On-site; < USD 1,000; Full time

Benefits offered by this job

Chill work attire

Opportunities for growth

Team-focused culture

Job summary

A leading dessert concept is seeking an experienced leader for its San Antonio location. This role demands a passion for excellent customer service and operational management. You will ensure smooth daily operations, train and mentor team members, and uphold company values while managing front- and back-house operations. Ideal candidates have a strong leadership background in a retail or restaurant setting and a willingness to work flexible hours. Join our fun and dynamic team at MilkShake Factory to help us expand our legacy.

Qualifications

• At least 3 years of leadership experience in a customer-facing sales setting.
• Capability to manage successful retail or restaurant teams.
• Flexibility to work varied hours including early mornings and weekends.

Responsibilities

• Lead store operations, ensuring a high-quality customer experience.
• Create systems for operational excellence in cash management and food safety.
• Support HR functions including training and retention strategies.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Time management

Tools

Microsoft Office

Job description

Full Time • MilkShake Factory - Stone Oak

About Us

At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place.

We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

• Enjoy a 'chill' work attire
• Be part of a rapidly growing concept
• Develop into a chocolate-tasting expert – other chocolates will never taste the same
• Become a valued member of a cool team and local neighborhood community
• Embark on a journey with us where there is room to grow and develop internally

Come shake things up with MilkShake Factory!

Exciting news - we're expanding our operations coast to coast!

What we are looking for

• Leaders, not bosses. Your team wants to work both with and for you.
• Experience and pride in promoting excellent employee culture and guest experience.
• Desire and ability to grow into a General Manager - and more! We’re growing, and so can you!
• Excellent communication skills, we believe in growing through collaboration and strong communication.
• Mentors. We are excited and committed to answering the call for leaders who want to help develop in-store talent!

Essential Functions

• Take the lead, owning the front- and back-house store operations, merchandising, workflows, sanitation, organization, and the customer experience at Milkshake Factory.
• Collaborate on crafting systems that drive store-wide operational excellence, covering cash management, food safety, inventory control, and employee performance.
• Provide robust support for MilkShake Factory human resources, handling team member training, coaching, motivation, feedback, and retention strategies.
• Partnering with the Manager, expertly schedule and staff the retail store, ensuring smooth operations while aligning with the budget.
• Team up with the Manager to exceed regulatory health and safety standards.
• Harness consumer insights to contribute to compelling annual and seasonal marketing campaigns.
• Maintain a tight ship on security measures, including cameras, alarms, locks, and protocols.
• Generate concise reports on retail performance for Manager review.
• Be the go-to brand advocate, sharing the company's story, history, vision, and products with both consumers and employees, including corporate accounts and special events.
• Keep those POS register systems ticking perfectly at all times.
• Ready to lead with style and substance? Let's shake things up at Milkshake Factory!

Requirements

• Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting.
• Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials.
• Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays.
• Composure, positivity, flexibility, and time management ability necessary to succeed in a
• Exceptional leadership, communication, operational, problem-solving, organizational, and planning skills.
• Ability to plan and prioritize workload.
• Knowledge of Microsoft Office.
• Ability to lift and/or handle packaged goods and materials up to and including 25lbs.

Compensation: $400.00 per year