Aquatics Manager, Tropic Falls

Owa-Parks-; Foley (AL); On-site; USD 60,000 - 85,000; Full time

Job summary

OWA is seeking a skilled Aquatics Operations Manager to lead a large team at Tropic Falls. You will recruit, train, schedule, and maintain staffing levels across the aquatics department.

You will develop and implement SOPs, lead Lifeguard training, ensure current certifications, and manage budgets and forecasts. This role requires flexibility for nights, weekends, and holidays to ensure safe, high-quality guest experiences.

Qualifications

• 3+ years of supervisory experience in a high-volume, public facing aquatics facility/water park.
• Proven ability to lead, motivate, and develop large teams.
• Excellent communication, conflict resolution, and problem-solving skills.
• Certified Pool Operator (CPO) certification is preferred.
• Must have a valid driver’s license and the ability to work varied hours.

Responsibilities

• Responsible leadership of Team Members including recruiting, hiring, training, and staffing levels.
• Develop and manage department policies, procedures, and training materials.
• Conduct department orientation, Lifeguard training, and in-service training.
• Recruit, select, train, and develop department leads and supervisors.
• Ensure all lifeguards and attendants certifications are current.
• Assist with budgeting, forecasting, and departmental planning.
• Develop plans supporting organizational objectives and safe operations.
• Monitor water park capacity and environmental conditions.
• Communicate effectively with guests and staff to resolve conflicts.
• Perform supervisory tasks: scheduling, coaching, quality control, and accountability.

Skills

Team leadership

Communication

Conflict resolution

Public-facing supervision

Staff development

Microsoft Office

Driver's license

Hours flexibility

Motivation & morale

CPO certification

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

• Responsible leadership of Team Members which includes recruiting, hiring, training, scheduling, and maintaining appropriate staffing levels for the department
• Develop and manage the implementation of department policies and procedures, including formal Standard Operating Procedures along with accompanying training policies, materials, and documentation
• Conduct department orientation classes, attraction training, Lifeguard training, and in-service training for Aquatics staff
• Clearly describe and assign responsibility and authority for successful department operations
• Recruit, select, train, and develop department Leads and Supervisors
• Ensure all certifications are current for all Lifeguards and Attendants
• Participate in the Manager-On-Duty (MOD) program for Tropic Falls
• Develop detailed, realistic, and comprehensive plans that support organizational objectives
• Assist with budgeting, forecasting, and departmental planning
• Achieve business goals and objectives set forth by the General Manager and Property Manager
• Develop and manage annual operating budgets for the Aquatics Department
• Support special events, group sales, and VIP experiences
• Communicate effectively with both internal and external customers, using tact and diplomacy for de-escalation, gathering accurate information, and resolving conflicts that arise with the team or guests
• Perform supervisory tasks, including scheduling, training, resolving conflict, coaching and developing others, promoting teamwork, corrective actions, and managing quality control
• Conduct daily and frequent site inspections to ensure the highest possible standards of safety, courtesy, cleanliness, and efficiency are met
• Assist in monitoring and managing water park capacity
• Assist in monitoring environmental conditions of the indoor water park structure and at the outdoor water park attractions
• Other duties as assigned

Required Qualifications & Skills :

• Proven ability to lead, motivate, and develop large teams
• Excellent communication, conflict resolution, and problem-solving skills
• High school diploma or equivalent experience
• 3+ years of supervisory experience in a high-volume, public facing, aquatics facility/water park
• Projects a positive, professional, image to team and guests
• Ability to inspire and motivate team members to work together and exceed expectations
• Proficient with Microsoft Office including Word, Excel, and PowerPoint
• Successful completion of criminal background check and drug screen
• Able to work in sunny, hot, humid, cold, and rainy conditions
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Strong communicator with ability to motivate a team, deliver quality results, and maintain a positive attitude
• Ability to adequately and successfully perform all duties and responsibilities of this position
• Strong organizational skills and attention to detail
• Current, valid driver’s license
• Certified Pool Operator (CPO)

Physical Requirements :

• Swim 200 yards in 5 ft of water and retrieve a 10 lb brick from bottom of pool
• Ability to sit or stand for extended periods of time
• Ability to work in a humid, warm environment, and be immersed in water for extended periods of time
• Position sometimes requires the ability to lift, push, and pull at least 25 lbs and up to 50 lbs
• Ability to climb multiple flights of stairs

Please note: OWA is a smoke, tobacco, and drug-free workplace.

Behaviors

Required

Enthusiastic: Shows intense and eager enjoyment and interest

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.