Assistant General Manager

Goldfish Swim School; Papillion, Northern (NE, KY); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Leadership roles

Great opportunity for motivated/driven

Flexible hours

Great pay

Valuable work experience

Increased social opportunities

Future references/referrals

Job summary

Goldfish Swim School in Papillion, NE seeks an Assistant General Manager to oversee daily operations, staffing, pool operations, cash handling, customer service, retail and private party operations. This exempt, full-time role reports to the General Manager and requires leadership experience and strong interpersonal skills.

Responsibilities include directing daily operations, supporting managers, training staff, ensuring safety standards, and driving guest satisfaction.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• Two or more years of management experience preferred.
• Experience guiding aquatics and customer service teams is a plus.

Responsibilities

• Direct daily operations to meet GSS SOPs.
• Assist General Manager with tasks and scheduling.
• Manage staff to ensure productivity, performance and satisfaction.
• Train aquatics staff to provide quality swim instruction.
• Oversee retail and vending departments for proper product mix.
• Ensure safety procedures and EAP are followed.

Skills

Leadership experience

Interpersonal communication

Team management

Customer service

Ability to work with children

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Links software

Job description

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award winning franchise that is not your typical company!

We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Benefits:

• Leadership roles


• Great opportunity for motivated/driven person looking for weekend work.


• Flexible hours


• Great pay


• Valuable work experience


• Increased social opportunities


• Future references/referrals

Requirements:

• Ability to work with children


• Saturdays and Sundays REQUIRED.


• 3-5 years leadership experience REQUIRED


• Excellent interpersonal communication and organizational skills


• Must pass background examinations (included with training)

Job Title: Assistant General Manager

Reports to: General Manager

FLSA Status: Exempt

Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities.

Duties and Responsibilities:

1. Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.


2. Assists General Manager and department managers with fulfillment the daily tasks.


3. Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.


4. Trains and oversees aquatics department to provide superior swim instruction to the students of GSS. Interacts with Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.


5. Provides sales and marketing training to all qualified sales staff.


6. Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.


7. Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.


8. Gains knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.


9. Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.


10. Initiates and oversees workplace employee activities(“Fun” Department) with the goal of achieving improved employee satisfaction.


11. Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility and trains all current staff on the GSS EAP.


12. Maintains current certifications and stays up-to-date professionally on the aquatics and management field.


13. Fulfills other duties and responsibilities as assigned by the Employer.

Education/Experience: High school diploma or GED is required. Bachelor’s degree or higher preferred. Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider required. Two or more years management experience preferred. Two or more years as a swimming instructor preferred.

Certificates and Licenses: Lifeguard, CPR/AED and first Aid certification required. Shallow water attendant highly recommended.

Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.