Assistant General Manager

Five Guys Burgers and Fries; North Olmsted (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive base pay

Generous tip program

Performance-based bonus opportunities

Medical benefits for eligible team</n>

Job summary

Five Guys Burgers and Fries is seeking an Assistant General Manager in North Olmsted, OH who can lead daily operations, guide crew members, and uphold Five Guys standards of quality, cleanliness, and customer service. You will role-model operational excellence and motivate others to perform at their best.

In this role you’ll open and close shifts, coach and develop teammates, assist with ordering and scheduling, monitor food safety, and help drive guest satisfaction, sales, and profitability

Qualifications

• Recent restaurant or food service leadership experience.
• Strong communication and interpersonal skills.
• Ability to motivate and develop team members.
• Sense of urgency, integrity, and attention to detail.
• Availability to work evenings, weekends, and holidays as needed.

Responsibilities

• Lead restaurant operations during assigned shifts.
• Provide leadership, direction, and support to crew members.
• Ensure exceptional customer service and guest satisfaction.
• Maintain high standards for food quality, food safety, cleanliness, and execution.
• Train, coach, and develop team members.
• Assist with opening and closing procedures.
• Support cash handling and daily operational tasks.
• Create a positive and productive work environment.
• Help drive sales, profitability, and operational excellence.
• Assist the General Manager with ordering, inventory, scheduling, and weekly reporting.
• Ensure smooth operations and adherence to standards when the GM is not present.

Skills

Restaurant leadership

Strong communication

Team motivation

Attention to detail

Urgency mindset

Education

ServSafe certification

Job description

Five Guys Burgers and Fries - Assistant General Manager

Are you an experienced restaurant professional ready to take the next step in leadership and become more involved in the day-to-day operations of a restaurant?

Join Five Guys, home of America's #1 burger. Our restaurants feature an open kitchen, strong team communication, fresh ingredients, and a culture focused on quality, cleanliness, and customer service. If you enjoy leading by example and motivating others to succeed, we'd love to meet you.

What You'll Do

• Lead restaurant operations during assigned shifts
• Provide leadership, direction, and support to crew members
• Ensure exceptional customer service and guest satisfaction
• Maintain high standards for food quality, food safety, cleanliness, and execution
• Train, coach, and develop team members
• Assist with opening and closing procedures
• Support cash handling and daily operational tasks
• Create a positive and productive work environment
• Help drive sales, profitability, and operational excellence
• Assist the General Manager with operational duties such as food ordering, inventory, scheduling, and weekly reporting.
• Help ensure smooth restaurant operations and execution of company standards when the General Manager is not present.

Requirements

• Must be at least 18 years of age
• Recent restaurant or food service experience required
• Previous restaurant leadership experience required
• ServSafe certification preferred (additional compensation available for certified managers)
• Strong communication and interpersonal skills
• Ability to motivate and develop team members
• Sense of urgency, integrity, and attention to detail
• Ability to thrive in a fast-paced environment
• Availability to work evenings, weekends, and holidays as needed

What We Offer

• Competitive base pay
• Generous tip program
• Performance-based bonus opportunities
• Medical benefits for eligible team members
• Free employee meal during shifts
• Paid training
• Flexible scheduling
• Career growth and advancement opportunities
• Closed on Thanksgiving and Christmas

At Five Guys, many of our leaders started as crew members and advanced through the organization. If you're looking for an opportunity to grow your leadership skills and build a career with a company known for quality, customer service, and operational excellence, we encourage you to apply.

Five Guys Burgers and Fries is one of America's most successful hamburger concepts -- not just because we have the #1 burger in America according to the Zagat survey, but also because of its employees. We have a unique work environment where crew members and management are trained to work every position in the restaurant. We have an open kitchen experience that’s fun with lots of team communication. From the register, to the grill, to morning prep and evening close, our employees form a unified team working in all aspects of the restaurant. We provide competitive pay, plus tips and a unique bonus program that provides the opportunity to earn cash bonuses monthly and quarterly.
We have an open kitchen experience that’s fun with lots of team communication.