Restaurant Shift Manager

Five Guys Burgers and Fries; Westlake (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive base pay

Generous tip program

Performance-based bonus opportunities

Medical benefits for eligible team

Free employee meal during shifts

Paid training

Flexible scheduling

Career growth and advancement

Closed on Thanksgiving and Christmas

Job summary

Five Guys Burgers and Fries in Westlake, OH is seeking a Shift Manager to lead restaurant operations during assigned shifts and coach crew members while ensuring top customer service. You will uphold food quality, safety, cleanliness, and rapid execution in a fast-paced environment.

This role rewards leadership, offers a generous tip program, paid training, and opportunities for career growth. Evening, weekend, and holiday availability is required to meet guest needs.

Qualifications

• Must be at least 18 years old.
• Recent restaurant or food service experience required.
• Strong leadership and interpersonal skills are essential.
• ServSafe certification preferred (additional compensation for certified managers).

Responsibilities

• Lead restaurant operations during assigned shifts.
• Provide leadership, direction, and support to crew members.
• Ensure exceptional customer service and guest satisfaction.
• Maintain high standards for food quality, safety, cleanliness, and execution.
• Train, coach, and develop team members.
• Assist with opening and closing procedures.
• Support cash handling and daily operational tasks.
• Create a positive and productive work environment.
• Help execute restaurant standards and operational goals during assigned shifts.

Skills

Leadership

Communication

Team development

Customer service

Attention to detail

Education

ServSafe certification

Job description

Five Guys Burgers and Fries - Shift Manager

Are you an experienced restaurant professional who enjoys leading teams, delivering exceptional customer service, and working in a fast-paced environment?

Join Five Guys, home of America's #1 burger. Our restaurants feature an open kitchen, strong team communication, fresh ingredients, and a culture focused on quality, cleanliness, and customer service. If you enjoy leading by example and motivating others to succeed, we'd love to meet you.

What You'll Do

• Lead restaurant operations during assigned shifts
• Provide leadership, direction, and support to crew members
• Ensure exceptional customer service and guest satisfaction
• Maintain high standards for food quality, food safety, cleanliness, and execution
• Train, coach, and develop team members
• Assist with opening and closing procedures
• Support cash handling and daily operational tasks
• Create a positive and productive work environment
• Help execute restaurant standards and operational goals during assigned shifts

Requirements

• Must be at least 18 years of age
• Recent restaurant or food service experience required
• Previous leadership experience preferred
• ServSafe certification preferred (additional compensation available for certified managers)
• Strong communication and interpersonal skills
• Ability to motivate and develop team members
• Sense of urgency, integrity, and attention to detail
• Ability to thrive in a fast-paced environment
• Availability to work evenings, weekends, and holidays as needed

What We Offer

• Competitive base pay
• Generous tip program
• Performance-based bonus opportunities
• Medical benefits for eligible team members
• Free employee meal during shifts
• Paid training
• Flexible scheduling
• Career growth and advancement opportunities
• Closed on Thanksgiving and Christmas

At Five Guys, many of our leaders started as crew members and advanced through the organization. If you're looking for an opportunity to grow your leadership skills and build a career with a company known for quality, customer service, and operational excellence.

Five Guys Burgers and Fries is one of America's most successful hamburger concepts -- not just because we have the #1 burger in America according to the Zagat survey, but also because of its employees. We have a unique work environment where crew members and management are trained to work every position in the restaurant. We have an open kitchen experience that's fun with lots of team communication. From the register, to the grill, to morning prep and evening close, our employees form a unified team working in all aspects of the restaurant. We provide competitive pay, plus tips and a unique bonus program that provides the opportunity to earn cash bonuses monthly and quarterly.
We have an open kitchen experience that's fun with lots of team communication.