Assistant General Manager

KMG Hotels; North Kansas City (MO); On-site; USD 50,000 - 75,000; Full time

Job summary

Join KMG Hotels as an Assistant General Manager at the Aloft/Element North Kansas City, a dynamic dual property with 200 rooms. In this role, you will lead hotel operations, support team development, and enhance guest experiences. Ideal candidates possess a strong background in hospitality with leadership skills, ready to drive results in a fast-paced environment.

Qualifications

• Four years of guest service/hotel experience; two years in a supervisory role preferred.
• Fluent in English; additional languages are a bonus.

Responsibilities

• Oversee all hotel operations and support the team.
• Ensure compliance with brand standards and corporate procedures.
• Foster a positive work environment and develop team performance.

Skills

Guest Service

Leadership

Financial Acumen

Team Development

Guest Experience Excellence

Job description

Assistant General Manager - Aloft / Element North Kansas City, MO

Are you a highly motivated and ambitious hospitality professional ready to take the next step in your career? KMG, a rapidly growing hospitality company, is seeking an Assistant General Manager for the Aloft / Element (Dual Property) in North Kansas City, MO!

This dual property with a total of 200 rooms offers a fantastic array of amenities including WXYZ Bar, Breakfast offerings at both hotels, a 24-hour Fitness Center, an indoor pool, a beautiful outdoor space, and the Diamond Conference Center for versatile meeting spaces.

As the Assistant General Manager, you'll work directly with the General Manager, playing a pivotal role in overseeing all hotel operations and providing essential support and guidance to our dedicated team. You'll be a key leader, inspiring our staff to uphold KMG Hotels' and Aloft / Element's mission, brand voice, and exceptional guest service standards.

What You'll Do:

• Champion Brand Standards: Ensure all areas of the property and every team member meet or exceed Marriott's brand requirements.
• Operational Leadership: Assist in overseeing the smooth operation of all hotel departments.
• Financial Acumen: Support the GM with various finance and accounting functions, including accounts payable, payroll, and banking procedures. You'll also review financial data to identify areas for improvement.
• Team Development: Foster a positive and energized work environment. You'll assist with setting clear performance expectations, providing constructive coaching, overseeing hiring and training, and ensuring fair treatment and open communication.
• Guest Experience Excellence: Be readily available and approachable for all guests, proactively addressing concerns and motivating the team to exceed guest expectations.
• Compliance: Ensure all corporate accounting procedures are followed and hiring practices comply with I-9 and EEO requirements.

What We're Looking For:

• Four years of guest service/hotel experience, with at least two years in a supervisory role (preferred, but not mandatory).
• Previous Marriott Select Service and/or Food & Beverage experience is a plus!
• Fluent in English; additional languages are a bonus.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays.
• Ability to stand for extended periods, walk, push, lift up to 50 pounds, and perform other physical tasks as required.

If you're a results-oriented leader with a passion for hospitality and guest satisfaction, we encourage you to apply! Join KMG Hotels and grow your career with us.

The Aloft / Element is an Equal Opportunity Employer.