Assistant General Manager

AC Hotel Kansas City Plaza; Kansas City (MO); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading hotel seeks an Assistant General Manager to oversee daily operations, enhance guest satisfaction, and manage staff. The role requires strong management skills and hotel operational knowledge, providing a clear path for career growth towards General Manager positions.

Qualifications

• Intermediate knowledge of overall hotel operations is preferred.

Responsibilities

• Supervise and manage hotel departments and oversee operations.
• Assist GM in preparing forecasts and budgets.
• Resolve customer complaints and monitor service levels.

Skills

Management

Customer Service

Supervisory Skills

Education

Associate or Bachelor’s degree

Job description

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Opportunity: Assistant General Manager

Supervise and manage hotel departments and oversee hotel operations as directed.

Opportunity: Assistant General Manager

Supervise and manage hotel departments and oversee hotel operations as directed.

Your Growth Path

General Manager – Area General Manager –Regional Director of Operations

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.
• Coordinate with the corporate accounting department to oversee payroll functions.
• Oversee and ensure internal audit standards are met.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Serve on the hotel’s safety committee.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.
  
  

Your Background And Skills

• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of overall hotel operations.
  
  

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
  
  

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hotels and Motels

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