Assistant General Manager

atriumhospitality; Norfolk (VA); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Career Growth & Learning

401(k) plan with company match

Comprehensive Health Coverage

Paid Time Off

DailyPay

Tuition reimbursement

Brand discounts

Community service programs

Job summary

The Sheraton Norfolk Waterside Hotel, a 468-room full-service property overlooking the Elizabeth River, seeks an Assistant General Manager to lead daily operations and guest experiences.

You will oversee revenue reporting, cash handling, and month-end close with 3+ years of hotel management and a degree in accounting, business, finance, or management. Atrium Hospitality offers growth, benefits, and a strong SPIRIT culture across its properties.

Qualifications

• 3+ years of hotel management experience.
• Degree in accounting, business, finance, management, or related field.
• Proficiency in Microsoft Office Suite and familiarity with POS/PMS systems (Birch Street, Concur, ProfitSage, Sage300, Workday).
• Process optimization and integrity in operations.

Responsibilities

• Lead daily operations to ensure smooth guest experiences.
• Oversee revenue reporting and provide accurate financial insights.
• Manage cash handling and resolve discrepancies.
• Complete month-end tasks and general ledger duties.

Skills

Hotel management

Team leadership

Revenue reporting

Cash handling

MS Office

Education

Accounting degree

Business degree

Finance degree

Management degree

Tools

Birch Street

Concur

ProfitSage

Sage300

Workday

Job description

Hotel: Norfolk Sheraton
777 Waterside Drive
Norfolk, VA 23510

Assistant General Manager

Full time

Compensation Range: $95,000 - $105,000 plus bonus

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What's in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverag e - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

Job Description

Lead at the heart of Norfolk's waterfront hospitality scene. The Sheraton Norfolk Waterside Hotel is a 468-room, full-service property overlooking the Elizabeth River and featuring more than 30,000 square feet of meeting and event space , making it a destination for business, group, and leisure travelers alike. As Assistant General Manager, you'll help drive operational excellence, exceptional guest experiences, and team success while building your career in a vibrant coastal city known for its thriving downtown, rich maritime history, and outstanding quality of life

What You Will Do

• Team Leader: Guide and support your team through daily operations, ensuring everything runs smoothly.
• Revenue Pro: Oversee daily processes and deliver timely, accurate revenue reports with precision.
• Cash Expert: Manage house funds and resolve cashier discrepancies with skill and attention to detail.
• Month-End Specialist: Complete month-end tasks and general ledger duties like a pro, ensuring accuracy and efficiency.

What We're Looking For

• 3+ years of hotel management experience: Demonstrates a solid track record of leading hotel operations, managing teams, and delivering consistent results in a fast-paced, high-pressure environment.
• Degree in accounting, business, finance, management, or a related field (or equivalent experience): Provides a strong foundation for navigating hotel operations and making informed decisions.
• Proficiency in Microsoft Office Suite and familiarity with POS/PMS systems, Birch Street, Concur, ProfitSage, Sage300, Workday: These tools ensure smooth operations, accurate reporting, and quick problem-solving in a fast-paced environment.
• Process Pro: Streamline operations and optimize efficiency across departments to keep things running smoothly.
• Integrity Champion: Build trust with direct, honest communication, ensuring a respectful and reliable environment.
• Decisions with Confidence: Use experience and sound judgment to make swift, impactful decisions that enhance guest experiences and drive business success.

What Atrium Leadership Looks Like:

• Accountable Achiever : You take ownership and deliver results.
• Agile Thinker : You adapt quickly to changing circumstances.
• Talent Curator : You attract, develop, and retain top talent.
• Transparent Leader : You communicate openly and honestly.
• Leading with SPIRIT : You embody our core values of Service, Perseverance, Inclusion, Respect, Innovation and Teamwork.

Why Atrium?

Hear it from Jeffery C, "The overall culture of Atrium Hospitality is second to none. Open door policy and regional + corporate senior leadership are very accessible. My team and I are successful because we receive support from all levels and are set up for success".

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy