Front Desk Supervisor

Atrium Hospitality; Massachusetts; On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

401(k) match

Comprehensive health coverage (medical

Paid time off

Brand and employee discounts

DailyPay

Tuition reimbursement

Employee discounts

Job summary

Atrium Hospitality is seeking a Front Desk Supervisor to lead daily operations at the Norfolk site. You will oversee check-ins/check-outs, train staff, and address guest concerns with a friendly, proactive approach.

The role emphasizes cash handling, shift reporting, and adherence to brand standards, with opportunities to support VIP arrivals and cross-department coordination. This is a full-time on-site position in Norfolk, VA.

Qualifications

• Experience in customer service leadership and creating a welcoming guest environment.
• Strong verbal and written communication with guests, staff, and departments.
• Attention to detail and organization to maintain shift reports and guest requests.
• Comfort with hotel technology, emails, and reporting systems.
• Ability to lift 50 lbs and stand for long periods as needed.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins and check-outs.
• Coach, train, and motivate front desk associates.
• Handle guest concerns with urgency and a positive attitude.
• Monitor cash handling, shift reports, and compliance with brand standards.
• Assist with VIP arrivals and general front desk support as needed.

Skills

Customer service

Leadership

Communication

Detail-oriented

Tech savviness

Lifting 50 lbs

Tools

Hotel systems

Job description

Hotel :

Norfolk Sheraton
777 Waterside Drive
Norfolk, VA 23510
Full time
Compensation Range : $18.63 - $19.56

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

Job Description

What You Will Do

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates—you're the team’s go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.

What We Are Looking For

• Customer service and leadership experience – You’ve led teams, kept things calm under pressure, and know how to create a welcoming vibe.
• Strong communication skills – You’ll coordinate with guests, staff, and other departments like a pro.
• Detail-oriented and organized – From shift reports to guest requests, you keep the little things from becoming big problems.
• Tech confident – Hotel systems, emails, reports—nothing fazes you.
• Able to lift 50 lbs and stay on your feet – Because leading by example sometimes means grabbing a luggage cart.

Why Atrium:

Hear it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

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Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy