Assistant General Manager

Golden Age Hospitality; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Monthly Travel Allowance

2 weeks paid vacation annually

Annual performance-based bonus

50% health benefits paid by the company

401K

Companywide Dining Discounts

Job summary

A leading hospitality group in New York is seeking an Assistant General Manager to enhance guest experiences in fast-paced nightlife settings. The ideal candidate will possess at least three years of management experience in similar environments, along with strong restaurant operational skills. Responsibilities include mentoring staff, managing shifts, and ensuring exceptional service. Competitive benefits package includes a salary of $100K, travel allowance, paid vacation, and health benefits. Join a passionate team that prioritizes hospitality excellence.

Qualifications

• 3 years management experience in a similar face paced environment.
• Must have experience working in a nightlife establishment.
• Candidates must have a flexible schedule for 50 hours per week.

Responsibilities

• Support the GM in creating excellent guest experiences.
• Coach staff and participate in service during busy periods.
• Responsible for recruiting, hiring, and training team members.

Skills

Management experience

Strong restaurant operational skills

Knowledge of wines, spirits, and cocktails

Customer relationship development

Tools

Toast

7Shifts

Resy

Google Suite

Tripleseat

Slack

Job description

Golden Age Hospitality—the group behind The Nines, Elvis, Deux Chats, Le Dive, Bar Bianchi, and The Happiest Hour— is currently seeking Assistant General Managers to join our growing team.

The ideal candidate must be comfortable working in a fast-paced nightlife environment, and willing to roll up their sleeves in all aspects of service and operational procedures. Candidates must demonstrate a strong familiarity with creating exceptional guest experiences in both food service and busy bar environments. A solid understanding of spirits, cocktails, and cocktail culture, along with knowledge of natural wines, is highly preferred and beneficial.

Responsibilities include but not limited to:

• Supporting the GM in creating excellent guest experiences as well as providing team members with a secure and enjoyable work environment.
• Must be very social and strong at developing relationships with guests and regulars, coaching staff through busy service periods, participating in service frequently, working with the kitchen and events department to execute large group bookings at a high level.
• Passionate advocate for thoughtful hospitality, a food, drink, and music enthusiast, and skilled at offering support, empowerment, and accountability to team members to deliver exceptional service.
• Our leadership team oversees meal periods focused on food and beverage service as well as late night periods focused on music and beverage service. The ideal candidate for this role has experience in both dining concepts and more nightlife focused concepts.
• Leads motivating, enthusiastic, educational pre-shift meetings.
• Ensures consistent execution of food, beverage, service, and hospitality that aligns with company values.
• Responsible for recruiting, hiring, training, and developing a strong team.
• Holds the team accountable, manages performance, while coaching and counseling when needed.
• Ability to diffuse challenging guest situations with patience, understanding, and tact; and resolve conflicts between team members.
• Capable of working independently and in a team environment; balances team and individual responsibilities.

Position Requirements:

• 3 years management experience in a similar face paced environment
• Must have experience working in a nightlife establishment
• Strong restaurant operational skills
• Knowledge of wines, spirits, and cocktails
• Experience using POS platforms such as Toast, 7Shifts, Resy, Google Suite, Tripleseat and Slack
• Candidates must have a flexible schedule that accommodates both opening and closing shifts, contributing to a total of 50 hours per week. Availability on weekends, including Sundays, is essential, as some closing shifts extend late into the night due to our hours of operation until 3 AM.
• $100K annual salary
• Monthly Travel Allowance
• 2 weeks paid vacation per year, available for use after 90 days employment
• Annual performance-based bonus
• 50% health benefits paid by the company and 100% after 1 year
• 401K
• Companywide Dining Discounts

Please share your resume and professional references. We look forward to meeting with you to discuss this position further.