Assistant General Manager

Shiv Supper Club; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Voluntary benefits

Employee assistance program

Pet insurance

Paid vacation

Paid sick leave

Employee discounts

Event access

Job summary

Hand Cut Chophouse Nashville, part of Riot Hospitality Group, is seeking an Assistant General Manager to lead daily operations and drive service excellence in a high-volume setting.

You will partner with the General Manager to uphold standards, manage staff, and optimize profitability while ensuring an outstanding guest experience at our Nashville location.

Qualifications

• High school diploma or equivalent; hospitality degree preferred.
• 1+ year of management experience in a high-volume restaurant setting.
• TABC Server Permit required per local law.
• Knowledge of front & back of house operations, food prep, service standards, health regulations, and safety protocols.
• Proven leadership to motivate and manage teams in a dynamic environment.

Responsibilities

• Support and manage the restaurant’s daily operations, including front and back of house.
• Collaborate with the General Manager to maintain high standards of service and food quality.
• Create and manage staff schedules, ensuring efficient coverage.
• Assist in hiring, training, and mentoring team members to enhance performance and engagement.
• Ensure health, safety, and cleanliness regulations are followed in accordance with company policies and local laws.
• Address customer inquiries and resolve complaints to ensure an excellent dining experience.
• Support inventory management and collaborate with kitchen staff to maintain adequate supplies.
• Monitor financial performance, including labor costs, to optimize profitability.
• Other duties as assigned.

Skills

Front & Back of House

Leadership

Staff scheduling

Labor cost management

Customer service

Problem solving

Time management

Adaptability

POS systems

Google Suite

Education

High school diploma or equivalent

Bachelor's degree in Hospitality Management or related field (preferred)

Tools

POS systems

Scheduling software

Google Suite

Job description

About Riot Hospitality Group

Headquartered in Scottsdale, Arizona, Riot Hospitality Group is a premier, national hospitality management company dedicated to evolving the typical restaurant landscape into one that provides unique and meaningful experiences for each and every guest.

Here at RHG, we are passionately focused on transforming restaurant and nightlife hospitality. We have transformed the industry's landscape through pushing the envelope of the typical hospitality experience, while maintaining exceptional customer service. The brands under management include Dierks Bentley's Whiskey Row, El Hefe, Farm & Craft, Hand Cut, Riot House, CAKE, Cottontail Lounge / Living Room / WET Deck, Maya Day+Night, Shiv Supper Club, Kauboi, Allegra, and F/Sixteen.

Our mission is simple: To make every single hospitality experience better than the last. We pride ourselves on doing this through leading by example, and our passion for excellence is derived from a lifetime dedication to learning and a commitment to true hospitality.

Hand Cut Chophouse Nashville is currently looking for an Assistant General Manager to join our team!

We're searching for a candidate who can:

• Support and manage the restaurant’s daily operations, including front and back of house.
• Collaborate with the General Manager to maintain high standards of service and food quality.
• Create and manage staff schedules, ensuring efficient coverage.
• Assist in hiring, training, and mentoring team members to enhance performance and engagement.
• Ensure health, safety, and cleanliness regulations are followed in accordance with company policies and local laws.
• Address customer inquiries and resolve complaints to ensure an excellent dining experience.
• Support inventory management and collaborate with kitchen staff to maintain adequate supplies.
• Monitor financial performance, including labor costs, to optimize profitability.
• Other duties as assigned.

• High school diploma or equivalent; Bachelor's degree in Hospitality Management or related field is a plus!
• At least 1+ years of management experience in a high-volume restaurant setting.
• TABC Server Permit required per local law.
• Knowledge in front and back of house operations, including food preparation, service standards, health regulations, and safety protocols.
• Strong commitment to providing exceptional customer experiences, resolving complaints effectively, and maintaining a positive atmosphere.
• Proven leadership skills with the ability to motivate and manage teams in a dynamic environment.
• Ability to manage staff schedules and labor costs effectively.
• Effective time management and adaptability skills to handle various tasks.
• Ability to identify problems quickly and implement solutions that enhance efficiency and guest satisfaction, particularly in a fast-paced environment.
• Proficiency in restaurant management software (e.g., POS systems, scheduling software) and Google Suite.

• Fun work environment in a sweet location with an amazing and collaborative team!
• Access to medical, dental, vision, life insurance, short-term & long-term disability, voluntary benefits, employee assistance program, and pet insurance
• Paid Vacation & Sick Leave
• Employee discounts at our many venues
• Exclusive access to events, shows, and other happenings