Assistant General Manager

Laundry Capital; Mill Street (MA); Vor Ort; USD 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Health Care Coverage Option – Medical

Employee Discount Program

Professional Development & Growth – 10

Zusammenfassung

Laundromax in Worcester, MA is seeking an Assistant General Manager to lead daily operations, deliver outstanding customer service, and oversee wash, dry & fold services.

You will supervise staff, promote laundry products, maintain a pristine store, and foster a welcoming community presence. This full-time role prefers bilingual English/Spanish and offers growth toward General Manager.

Qualifikationen

• 2+ years in retail, service, sales or operations management.
• Strong business acumen including budgeting, revenue and cost control.
• Maintenance/ops hands-on approach with the ability to lift up to 35 lbs.
• Excellent communication and leadership to motivate teams and serve customers.

Aufgaben

• Deliver outstanding customer service and be the face of Laundromax.
• Maintain store cleanliness, safety and peak operational efficiency.
• Staff supervision during shifts and adherence to policies.
• Inventory management of detergents and cleaning supplies.
• Assist in day-to-day laundromat management to ensure full operations.

Kenntnisse

Leadership experience

Bilingual

Strong sales mindset

Excellent communication

Flexible schedule

Physically capable

Jobbeschreibung

Join Our Success Story: As an Assistant General Manager at one of our Worcester, MA Locations

Job Title: Assistant General Manager (preferred to be bilingual English & Spanish)

Employment Type: Full-Time

Location: 351 Broadway - Worcester, MA

Hourly rate: $20 per hour based on experience+ Performance Bonuses

Potential for growth to be a General Manager.

Who we are:

Step into the future of laundry services with Laundromax www.laundromax.com! As America's largest retail laundromat operator, we're not just doing laundry - we're changing an industry. We’ve built over 250 locations since 1996, pioneering the "super store" concept. Our 4,000+ sq ft facilities feature cutting-edge equipment, ample seating, and a customer-first approach that is setting industry standards.

What We Offer:

Competitive Pay & Earnings Potential:

• Competitive hourly rate.
• Sales-Based Bonus Program.
• Earn Tips from customers as a recognition of exceptional service!

Work-Life Balance & Benefits:

• Health Care Coverage Option – Comprehensive medical benefits
• Employee Discount Program – Special perks and savings.

Additional Perks:

• Professional Development & Growth – Advance with a fast-growing company.

Your Role as an Assistant General Manager:

As the AGM at our store location, you'll partner with the General Manager to drive exceptional customer experiences and operational excellence. In this leadership role, you'll manage wash, dry, and fold services while maintaining pristine store conditions, promoting laundry products, and fostering a welcoming environment. We seek detail-oriented leaders who excel at providing quality service, building community connections, and ensuring smooth daily operations. Join our team to develop your leadership skills while making a positive local impact through exceptional laundry services.

Your Key Responsibilities:

• Deliver Outstanding Customer Service – Be the face of Laundromax and ensure a seamless, hassle-free experience.
• Maintain Store Excellence – Keep the store clean, safe, and operating at peak efficiency.
• Staff Supervision - Oversee and support staff during shifts, providing guidance and ensuring adherence to company policies and procedures.
• Inventory Management: Stay ahead of supply needs, from detergent to cleaning supplies, keeping our shelves stocked and our stores clean.
• Operational Support: Assist in the day-to-day management of the laundromat, ensuring the facility is clean, organized, and fully operational at all times.

Who We’re Looking For:

• Proven Leadership Experience – 2+ years in retail, service, sales, or operational management.
• Strong Business Acumen – Experience managing budgets, driving revenue, and controlling costs a plus.
• Maintenance Skills – You are committed to rolling your sleeves up to be hands on and committed to operations and maintenance needs.
• Excellent Communication Skills – You know how to motivate teams and serve customers.
• Strong Sales Mindset – experience working in retail.
• Physically Capable – Able to stand for long periods and lift up to 35 lbs.
• Flexible Schedule –The ability to work evenings and weekends as needed.
• Bilingual: A plus, but not required.

Our managers make up a large part of our direct customer facing service providers, this would include assisting customers with everyday needs in a laundromat setting, completing customer wash, dry & fold drop off orders as well as keeping the store clean and presentable.

We are an Equal Opportunity Employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law.

We are committed to a fair and inclusive hiring process. To help improve efficiency and the candidate experience, we may use AI-enabled tools during certain stages of recruitment. These tools are used responsibly, with appropriate human oversight, and do not replace final hiring decisions made by our recruitment team.