Assistant General Manager

Laundry Management Services; Mill Street (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health care coverage

Employee discount program

Professional development & growth

Sales-based bonus program

Tips from customers

Job summary

Clean Rite is seeking an Assistant General Manager in Worcester, MA. The role partners with the General Manager to drive exceptional customer experiences, oversee wash, dry, and fold services, and maintain a welcoming environment.

You will lead a team, manage daily operations, and promote laundry products to boost store performance. We value hands-on leaders with 2+ years in retail or service management, strong communication, and a flexible schedule.

Qualifications

• 2+ years in retail, service, sales, or operational management.
• Strong business acumen including budgeting and cost control.
• Excellent communication and motivational leadership abilities.

Responsibilities

• Deliver outstanding customer service and be the store face.
• Maintain store cleanliness, safety, and peak operational efficiency.
• Supervise staff during shifts and enforce policies.
• Manage inventory and supplies to keep shelves stocked.
• Assist in day-to-day laundromat management to ensure smooth operations.

Skills

Leadership experience

Business acumen

Sales mindset

Customer service

Flexibility

Job description

46 Mill St Worcester, MA 01603 Pay Range: $20.00/hour

Join Our Success Story: As an Assistant General Manager at one of our Locations

Job Title: Assistant General Manager Employment Type: Full-Time

Who we are:

Step into the future of laundry services! As America's largest retail laundromat operator, we're not just doing laundry - we're changing an industry. We've built over 250 locations since 1996, pioneering the "super store" concept. Our 4,000+ sq ft facilities feature cutting-edge equipment, ample seating, and a customer-first approach that is setting industry standards.

What We Offer:

• Competitive hourly rate.
• Sales-Based Bonus Program.
• Earn Tips from customers as a recognition of exceptional service!
• Health Care Coverage Option - Comprehensive medical benefits
• Employee Discount Program - Specialperksand savings.
• Professional Development & Growth - Advance with a fast-growing company.

Your Role as an Assistant General Manager

As the AGM at our store, you'll partner with the General Manager to drive exceptional customer experiences and operational excellence. In this leadership role, you'll manage wash, dry, and fold services while maintaining pristine store conditions, promoting laundry products, and fostering a welcoming environment. We seek detail-oriented leaders who excel at providing quality service, building community connections, and ensuring smooth daily operations. Join our team to develop your leadership skills while making a positive local impact through exceptional laundry services.

Your Key Responsibilities:

• Deliver Outstanding Customer Service - Be the face of ensure a seamless, hassle-free experience.
• Maintain Store Excellence - Keep the store clean, safe, and operating at peak efficiency.
• Staff Supervision -Oversee and support staff during shifts, providing guidance and ensuring adherence to company policies and procedures.
• Inventory Management:Stay ahead of supply needs, from detergent to cleaning supplies, keeping our shelves stocked and our stores clean.
• Operational Support:Assistin the day-to-day management of the laundromat, ensuring the facility is clean, organized, and fully operationalat all times.

Who We’re Looking For:

• Proven Leadership Experience - 2+ years in retail, service, sales, or operational management.
• Strong Business Acumen - Experience managing budgets, driving revenue, and controlling costs a plus.
• Maintenance Skills - You are committed to rolling your sleeves up to be hands on and committed to operations and maintenance needs.
• Excellent Communication Skills - You know how to motivate teams and serve customers.
• Strong Sales Mindset - experience working in retail.
• Physically Capable - Able to stand for long periods and lift up to 35 lbs.
• Flexible Schedule - The ability to work evenings and weekends as needed.
• Bilingual: Aplus, butnotrequired.

Job Type: Full-time Ability to Commute: Work Location: In person

Step into the future of laundry services! As one of America's largest retail laundromat operators, we're not just doing laundry, we’re transforming the customer experience. Since 1996, we've built modern 4,000+ sq ft "super store" laundromats designed with cutting-edge equipment, comfortable spaces, and a customer-first mindset that sets industry standards. At Clean Rite, our people make the difference. We're proud to build teams that deliver exceptional service while supporting the communities we serve.

Why Join Our Team?

• Competitive hourly pay and earnings potential
• Sales-based bonus opportunities
• Tips from customers who appreciate great service
• Multiple shifts and flexible scheduling
• Employee discount and commuter benefits
• Career growth with a fast-growing company