Assistant General Manager.

Obsolete Site; Lake Buena Vista (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

United States Government seeks a seasoned manager to oversee operations across guest services, food & beverage, rooms, sales, IT, and safety at a large hotel/resort. You will direct budgeting, revenue opportunities, and program delivery to meet organizational objectives.

Ideal candidates have 6+ years in senior hospitality management, strong leadership, and proven ability to develop staff and present proposals to leadership. Federal employment context and EEO compliance emphasized.

Qualifications

• Six years of managerial experience in a full-service hotel/resort environment.
• Bachelor's degree in Hospitality or Business with four years of managerial experience.
• Senior management experience directing Recreation, Food & Beverage, Rooms, Sales/Marketing, IT, Security and Finance.

Responsibilities

• Provide direction and oversight for multiple operational and support areas.
• Manage annual operating budget and capital projects throughout the organization.
• Lead staff development, mentoring, and ensure compliance with laws and regulations.
• Act as General Manager in the absence of the GM and drive leadership objectives and guest service excellence.

Skills

Leadership

Budgeting

Strategic Planning

Public Speaking

Communication Skills

Staff Development

Education

Bachelor's Degree in Hospitality or Business

Job description

Duties

Works as the AFRC Assistant General Manager providing direction and oversight for multiple operational and support areas including: Guest programs and services, Recreation, Food and Beverage, Rooms, Sales & Marketing, Facility Management, Information Technology, Security & Safety, Human Resources, Contracting and Financial Management. Oversees subordinate programs ensuring that AFRC Departments are complying with governing laws, and regulations. Will act as General Manager as necessary. Ensures leadership objectives, yield management, process analysis, internal controls, employee relations, labor relations, productivity, and facility management, maximizing usage of rooms, facilities, customer service/service quality measurements, programs and services to ensure fiscal budget and objectives are met or exceeded by managing subordinate departments within the hotel. Assists in the formulation and execution of directives, policies and procedures and other guidance for department and program managers. Manages and oversees the development of the annual operating budget to include occupancy projections, room rates, marketing plans and CPMC projects. Manages all aspects to meet property and enterprise business objectives. Develops capital purchase/improvement projects throughout the organization. Manages the direction, processes and functional requirements involved in the coordination and accomplishment of plans, scope, design, construction, budget, and direction of construction projects. Establishes schedules and milestones, reviews progress, measures performance, initiates corrective action to schedule and cost requirements. Assures early identification of problems and facilitates resolution. Demonstrates leadership by example, motivates and provides a work environment in which staff and supervisors are productive, providing them with constructive coaching and counseling. Actively supports the development, training and mentoring of staff. Has effective public speaking, presentation and communication skills. Manages group or interpersonal conflict situations effectively. Understands how to lead in a culturally diverse work environment. Establishes, measures, monitors and evaluates processes, policies and procedures.

Applies Equal Employment Opportunity (EEO) to all aspects of personnel management. Participates in and supports EEO activities, and ensure adherence to EEO laws. Supports and ensures the integrity of any applicable internal control system.

Supports Occupational Safety & Health objectives and initiatives and implements a safety plan, which outlines the policies and procedures regarding employee safety and health in the workplace. Ensures completion of the mandatory occupational safety and health training annually.

Requirements

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification/eligibility/background requirements for this position
• Satisfactory completion of employment verification (E-Verify) check
• One year probationary period may be required
• A physical examination may be required
• Must be willing to adhere to strict appearance policy
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 3 background investigation.
• The ability to obtain and maintain a Food Protection Manager Certification acquired through an American National Standards Institute (ANSI) accredited agency (i.e., ServSafe Food Protection Manager Certification Program).
• Required to file SF-450, Confidential Financial Disclosure Report, in accordance with the Joint Ethics Regulation

Qualifications

QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level.

A minimum of six years managerial experience in a full service hotel/resort environment. Qualifying years of experience may include Region/HQ level experience in hospitality, business or resort management. OR

Successful completion of a Bachelor's Degree in Hospitality or Business and four years of managerial experience in a full service hotel/resort environment.

In addition to the above, candidates must possess experience at the senior management level with subordinate personnel in a medium to large hospitality business or major hospitality operation including Recreation, Food and Beverage, Rooms, Sales & Marketing, Facility Management, Information Technology, Security & Safety, Human Resources, Contracting or Financial Management which demonstrates strong organization skills; effective communications skills; successful management of multiple concurrent actions; and effective presentation of ideas and proposals to supervisory personnel.

Demonstrated experience performing a wide range of supervisory duties including professional development of subordinate staff and disciplinary actions.

Experience in development and management of hospitality operations to include analyzing hotel trends, operating efficiencies, cost avoidance, revenue generating opportunities and profitability. Experience in managing and providing high standards of customer service with an emphasis on meeting guest expectations.

Experience in strategic planning; developing and implementing fiscal budgets.

IN DESCRIBING YOUR WORK EXPERIENCES ON YOUR RESUME, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. WHEN USING EDUCATION TO QUALIFY, PLEASE UPLOAD YOUR TRANSCRIPTS.

Education

Education is not required for this position and will not be utilized in determining minimum qualifications. If you would like for your education to be considered by the hiring panel as part of your overall accomplishments, you must attach copies of transcripts (online transcripts will be accepted). Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Additional information

• Additional selections may be made from this vacancy announcement for up to 60 days after the closing date.
• Payment of Permanent Change of Station (PCS) costs, or a relocation allowance may be authorized if it is determined that the move is in the Government's interest and in accordance with the installation's relocation policy.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.