Restaurant Assistant General Manager

Tandem Hospitality Group, LLC; Kansas City (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Restaurant Assistant General Manager to lead a dedicated team in providing exceptional guest experiences. This role involves overseeing daily operations, ensuring high standards of service, and fostering a positive work environment. Ideal candidates will have a hands-on leadership style, with a proven track record in restaurant management and a passion for guest service. Join a vibrant team where your contributions will enhance the dining experience and uphold the company's culture of excellence. If you're ready to take the next step in your career, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience in restaurant management required.
• Exceptional customer service and problem-solving skills are essential.

Responsibilities

• Oversee team hiring, development, and training to ensure high service standards.
• Ensure cleanliness and a memorable dining experience for guests.

Skills

Leadership

Guest Service

Problem-Solving

Restaurant Management

Communication

Job description

Job Description

The Restaurant Assistant General Manager must have previous food service and bar experience and possess outstanding leadership and guest service skills. This position is responsible for maintaining high standards of guest service, safety, and cleanliness. The AGM will ensure that each guest has a positive experience and that all expectations are exceeded, while resolving any issues that may arise. They will be responsible for exemplifying our culture.

Job Responsibilities

1. Oversee a team of employees including hiring, development, scheduling and training
2. Ensure high-level of service in all aspects of operations and give each guest a memorable dining experience from start to finish
3. Create a service first work environment
4. Assure cleanliness of both front and back of the house areas
5. Assign service-related tasks to servers
6. Assist all staff during service
7. Ensure dining tables are properly prepared for service
8. Communicate to staff all current menu choices, specials and menu deviations, or if the kitchen staff is running out of any items
9. Assist with special events as needed.
10. Adhere to grooming and appearance standards consistently.
11. Understand and communicate products and services available at the hotel.
12. Follow all company safety and security policies and procedures
13. Ensure team members' uniform is neat and professional and grooming standards have been followed
14. Anticipate and address guests' service needs
15. Thank guests with genuine appreciation
16. Develop and maintain positive working relationships with others
17. Comply with quality assurance expectations and standards

Job Requirements

1. Minimum of 3-5 years Restaurant Management
2. Ability to direct and coordinate the organization's goals and objectives
3. Hands-on leadership style. Able to build, coach, and develop a team
4. Exceptional customer service and problem-solving skills
5. Ability to assist in any FOH position
6. Detail-oriented with focus on quality, perform all duties as required or requested
7. Open availability including nights, weekends, and holidays when restaurant is open and based upon the needs of the business