Assistant General Manager

HHM Hospitality; Kansas City (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading hospitality company as an Assistant General Manager in Kansas City. This role involves overseeing hotel operations, managing staff, and ensuring exceptional guest experiences. Ideal candidates will have a strong background in hotel management and a commitment to service excellence.

Qualifications

• Intermediate knowledge of overall hotel operations.

Responsibilities

• Supervise and manage hotel departments and oversee hotel operations.
• Assist the GM in preparing forecasts and reports.
• Resolve customer complaints and monitor operational issues.

Skills

Leadership

Customer Service

Budget Management

Education

Associate or Bachelor’s degree

Job description

Overview

Opportunity: Assistant General Manager

Supervise and manage hotel departments and oversee hotel operations as directed.

Your Growth Path

General Manager – Area General Manager – Regional Director of Operations

Your Focus

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the GM in preparing forecasts and reports and in developing, implementing, and monitoring the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are available to provide top-quality customer service.
• Be aware of guest satisfaction scores and brand standards, working toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
• Oversee property accounting functions including accounts payable and receivable, house bank audits, petty cash, and tax.
• Coordinate with the corporate accounting department to oversee payroll functions.
• Ensure internal audit standards are met.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain front office systems and equipment for optimal performance.
• Serve on the hotel’s safety committee.
• Create specific, measurable, achievable, realistic, and timely action plans to address guest service deficiencies.
• Follow sustainability guidelines related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of overall hotel operations.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends, and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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