Assistant General Manager

druryhotels; Joplin (MO); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Mentorship program

Cross-training

Development plans

Management training

Company 401(k) matching

Recognition: Newsweek America's Best"?

Quarterly bonuses

Semi-annual bonus eligibility

Job summary

Drury Hotels is seeking a strong Operations Leader to head hotel-wide services and guest experience at our Joplin property. You will guide front-of-house and back-of-house teams to deliver exceptional service, while mentoring staff and maintaining performance standards.

The role emphasizes supervisory leadership, training, and accountability for quality, service, profitability, and team results within a fast-paced hospitality environment.

Qualifications

• Bachelor’s degree in hospitality, business, or related field preferred.
• Minimum of one-year supervisory experience with demonstrated leadership success.
• Hotel experience preferred.

Responsibilities

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
• Train, develop, and coach team members to achieve success in their roles
• Deliver on key business metrics of quality, service, profitability, and team
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

Education

Bachelor's degree in hospitality, business, or related field

Job description

Property Location:

3601 S. Rangeline Road - Joplin, Missouri 64804

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement -Company-matched 401(k)

• Award-winning-Ranked among Newsweek's America's Greatest Workplaces 2025

• Incentives -Quarterly bonuses (we succeed together!) based on hotel results

• Incentives -This position is eligible for a semi-annual bonus based on hotel and company performance

WHAT YOU WILL DO

Expect to be appreciated for who you are and recognized for what you do. Smiles included. As part of Drury Hotels Operations Leadership team, you will:

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service

• Train, develop, and coach team members to achieve success in their roles

• Deliver on key business metrics of quality, service, profitability, and team

• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

WHAT WE EXPECT OF YOU

• Passion to serve others and exceed our guests’ expectations

• Bachelor’s degree in hospitality, business, or related field preferred

• Minimum of one-year supervisory experience with demonstrated leadership success. Hotel experience preferred

Rise. Shine. Work Happy.