Assistant General Manager

Vacatia; Hancock (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Vacatia is seeking an Assistant General Manager in Hancock, Massachusetts, to lead resort operations and enhance guest experiences. The ideal candidate will have over 4 years of leadership experience in hospitality, a Bachelor’s degree in a related field, and strong skills in organizational management and problem-solving. This role involves overseeing maintenance, managing budgets, and ensuring compliance with resort policies, allowing you to significantly impact guest satisfaction and resort success.

Qualifications

• 4+ years of leadership experience in hospitality, property management, or timeshare operations.
• Strong organizational, leadership, and problem-solving skills.
• Experience with renovation projects and contractor management.

Responsibilities

• Lead, coach, and develop resort teams through scheduling, performance management.
• Oversee preventive maintenance and capital improvements.
• Manage operational and project budgets ensuring financial accountability.
• Build and oversee strong relationships with vendors and contractors.
• Conduct daily property inspections and address issues swiftly.

Skills

Leadership

Organizational skills

Problem-solving

Knowledge of facilities maintenance

Project management

Guest services

Education

Bachelor’s degree in Hospitality Management or related field

Job description

Are you ready for new challenges and new opportunities?

Join our team!

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Join Our Team as Assistant General Manager

Are you a dynamic hospitality leader who thrives on creating exceptional guest experiences while driving operational excellence? We’re seeking an accomplished Assistant General Manager to play a pivotal role in delivering seamless, five-star resort operations from arrival to departure

As AGM, you’ll be the connection point between all departments—guiding teams, supporting excellence, and ensuring our resort upholds the highest hospitality standards. From overseeing maintenance and housekeeping to elevating guest service and managing projects, this role is perfect for a dynamic leader who wants to make an impact every day.

What You’ll Do

Lead, coach, and develop resort teams through scheduling, performance management, and regular team meetings.

Oversee preventive maintenance, capital improvements, renovations, and the overall appearance of buildings and grounds.

Manage operational and project budgets, ensuring financial accountability and efficiency.

Build and oversee strong relationships with third-party vendors and contractors.

Conduct daily property inspections, addressing issues swiftly and ensuring proper follow-up and escalation.

Serve as a key point of contact for guest and owner concerns, resolving matters with professionalism and care.

Ensure compliance with all resort policies, procedures, and security standards.

Maintain clear, effective communication with leadership, staff, and boards.

What We’re Looking For

4+ years of leadership experience in hospitality, property management, or timeshare operations.

Bachelor’s degree in Hospitality Management, Business Administration, or related field (or equivalent experience).

Strong organizational, leadership, and problem-solving skills.

Knowledge of facilities maintenance and housekeeping operations.

Experience with renovation projects and contractor management.

Why You’ll Love It Here

Be part of a team passionate about hospitality excellence.

Make a direct impact on guest experiences and resort success.

Grow your career in a supportive, dynamic environment.

If you’re ready to lead with confidence, build lasting relationships, and help shape unforgettable vacations, we’d love to hear from you!

Apply today and take the next step in your hospitality career.