Assistant General Manager

Kaj-Hospitality; Grand Forks (ND); On-site; USD 52,000 - 80,000; Full time

Job summary

KAJ Hospitality is seeking an Assistant General Manager to help lead daily hotel operations and foster a caring, guest-focused culture. You will collaborate with the General Manager to reinforce KAJ’s core values in every guest and team interaction.

You’ll guide front office operations, coach staff, and ensure consistent communication across departments, with flexibility for weekend and holiday shifts as business requires. This role offers growth within a people-centric hospitality company.

Qualifications

• Hospitality leadership experience preferred.
• Strong communication and organizational skills with a passion for guest service.
• Ability to inspire and lead by example in a fast-paced environment.
• Flexibility to work weekends, holidays, and varying shifts as business needs require.
• People-first attitude and desire to grow with the company.

Responsibilities

• Lead with empathy to coach team members and deliver personalized service.
• Ensure guests feel welcomed and appreciated from check-in to check-out.
• Foster a culture of teamwork, inclusion, and respect across departments.
• Partner with the GM to set goals, track performance, and celebrate wins.
• Approach challenges with a solutions-first mindset to maintain smooth operations.

Skills

Hospitality leadership

Front office management

Communication

Guest service

Team coaching

Job description

Join a Team That’s Here for People

At KAJ Hospitality, our mission is simple — we’re Here for People.

As the Assistant General Manager, you’ll help lead the hotel’s day-to-day operations and create an environment where both guests and team members feel cared for, supported, and valued. You’ll work closely with the General Manager to build a strong culture of hospitality and excellence that reflects KAJ’s Core Values in every interaction.

What You’ll Do

• Lead with Empathy: Support and coach team members to deliver personalized, caring service that exceeds expectations.
• Take Care of People: Ensure guests feel welcomed and appreciated from check-in to check-out. Provide clear communication, consistency, and follow-through.
• Include Others: Foster a culture of teamwork, inclusion, and respect across all departments.
• Inspire to Succeed: Partner with the General Manager to set goals, track performance, and celebrate wins along the way.
• Overcome Obstacles: Approach challenges with creativity and a solutions-first mindset to ensure smooth daily operations.

What We’re Looking For

• Previous hospitality leadership or front office management experience preferred.
• Strong communication and organizational skills with a passion for guest service.
• Ability to inspire and lead by example in a fast-paced environment.
• Flexibility to work weekends, holidays, and varying shifts as business needs require.
• A people-first attitude and desire to grow with a company that invests in you.

Why You’ll Love It Here

• A culture built on trust, respect, and genuine care for people.
• Opportunities for growth and advancement within KAJ Hospitality.
• A leadership team that values your input and celebrates your success.
• The chance to make a difference every day, one guest, one team member, one stay at a time.

Be part of a company that’s redefining hospitality, one person at a time.

“Taking care of people is our most important core value. If we take care of our guests and make them feel at home, they’ll keep coming back.”

“To me, taking care of people is the most important value. It’s the complete basis of the service industry.”

“KAJ is here for people every single day. We adapt to what each guest needs to make their stay enjoyable.”

Scott Huson , Food & Beverage Director , DoubleTree by Hilton West Fargo Sanford Medical Center