Assistant General Manager

KAJ Management; Grand Forks (ND); On-site; USD 55,000 - 85,000; Full time

Job summary

KAJ Hospitality in Grand Forks, ND is seeking an Assistant General Manager who will partner with the General Manager to run daily hotel operations and cultivate a caring, guest-focused culture. You’ll coach teams, monitor service standards, and help create memorable stays that reflect KAJ’s values.

You’ll lead with empathy, support a collaborative environment across departments, and drive performance through clear goals and consistent communication.

Qualifications

• Previous hospitality leadership or front office management experience preferred.
• Strong communication and organizational skills with a passion for guest service.
• Ability to inspire and lead by example in a fast-paced environment.
• Flexibility to work weekends, holidays, and varying shifts as business needs require.
• A people-first attitude and desire to grow with a company that invests in you.

Responsibilities

• Lead with Empathy: Support and coach team members to deliver personalized, caring service that exceeds expectations.
• Take Care of People: Ensure guests feel welcomed and appreciated from check-in to check-out. Provide clear communication, consistency, and follow-through.
• Include Others: Foster a culture of teamwork, inclusion, and respect across all departments.
• Inspire to Succeed: Partner with the General Manager to set goals, track performance, and celebrate wins along the way.
• Overcome Obstacles: Approach challenges with creativity and a solutions-first mindset to ensure smooth daily operations.

Skills

Hospitality leadership

Front office management

Communication

Organizational skills

Guest service

Job description

That’s Here for People

Location: Grand Forks, ND

Join a Team That’s Here for People

At KAJ Hospitality, our mission is simple — we’re Here for People.

As the Assistant General Manager, you’ll help lead the hotel’s day-to-day operations and create an environment where both guests and team members feel cared for, supported, and valued. You’ll work closely with the General Manager to build a strong culture of hospitality and excellence that reflects KAJ’s Core Values in every interaction.

What You’ll Do

• Lead with Empathy: Support and coach team members to deliver personalized, caring service that exceeds expectations.
• Take Care of People: Ensure guests feel welcomed and appreciated from check-in to check-out. Provide clear communication, consistency, and follow-through.
• Include Others: Foster a culture of teamwork, inclusion, and respect across all departments.
• Inspire to Succeed: Partner with the General Manager to set goals, track performance, and celebrate wins along the way.
• Overcome Obstacles: Approach challenges with creativity and a solutions-first mindset to ensure smooth daily operations.

What We’re Looking For

• Previous hospitality leadership or front office management experience preferred.
• Strong communication and organizational skills with a passion for guest service.
• Ability to inspire and lead by example in a fast-paced environment.
• Flexibility to work weekends, holidays, and varying shifts as business needs require.
• A people-first attitude and desire to grow with a company that invests in you.

Why You’ll Love It Here

• A culture built on trust, respect, and genuine care for people.
• Opportunities for growth and advancement within KAJ Hospitality.
• A leadership team that values your input and celebrates your success.
• The chance to make a difference every day, one guest, one team member, one stay at a time.

Be part of a company that’s redefining hospitality, one person at a time.