Assistant General Manager

Superhost Hospitality Management LLC; Fort Wayne (IN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits package (health

Health, dental, vision, and 401(k)

Exclusive travel discounts

Wellness program

On-demand pay

Leadership development program

Culture Committee

Job summary

Superhost Hospitality is seeking an Assistant General Manager to oversee daily operations, lead front desk, housekeeping, and food services, and collaborate with the General Manager to deliver exceptional guest experiences. You will drive departmental performance, handle guest inquiries, assist in budgeting, and help shape policies to improve efficiency and guest satisfaction.

The role includes a comprehensive benefits package, travel discounts, wellness initiatives, and opportunities for

Qualifications

• Strong leadership and ability to motivate diverse teams.
• Experience in hotel management or a related field.
• Able to make sound decisions and solve problems effectively.
• Dedicated to providing excellent guest experiences.

Responsibilities

• Assisting the General Manager in overseeing day-to-day operations and ensuring exceptional guest experiences.
• Managing and leading various departments, including front desk, housekeeping, and food services.
• Collaborating with department heads to optimize operations and exceed performance targets.
• Handling guest inquiries, concerns, and special requests with professionalism and efficiency.
• Contributing to the development and implementation of policies and procedures to enhance overall efficiency and guest satisfaction.
• Assisting in budget planning and financial management.

Skills

Leadership

Hotel management

Decision making

Guest service

Job description

Description

Assistant General Manager

Superhost Hospitality - Home2 Suites by Hilton Fort Wayne Indiana

As an Assistant General Manager, you will play a pivotal role in the overall success and smooth operation of our establishment.

Key Responsibilities:

• Assisting the General Manager in overseeing day-to-day operations and ensuring exceptional guest experiences.
• Managing and leading various departments, including front desk, housekeeping, and food services.
• Collaborating with department heads to optimize operations and exceed performance targets.
• Handling guest inquiries, concerns, and special requests with professionalism and efficiency.
• Contributing to the development and implementation of policies and procedures to enhance overall efficiency and guest satisfaction.
• Assisting in budget planning and financial management.

Requirements:

• Strong leadership and ability to motivate diverse teams.
• Experience in hotel management or a related field.
• Able to make sound decisions and solve problems effectively.
• Dedicated to providing excellent guest experiences.

Additional Requirements:

• Previous experience in a managerial role within the hospitality industry is required.
• Availability for varying shifts, including weekends and holidays.
• Strong organizational, communication, and interpersonal skills.

What to Expect in Your First Few Months: You will work closely with the General Manager, gaining insights into the hotel's operations, culture, and standards. You'll actively contribute to the overall success of the hotel while participating in strategic planning and team development.

The Perks of Working for Us:

• Superhost is a growing hospitality management company, and we promote from within whenever possible. You’ll have opportunities to learn new skills, take on new responsibilities, and grow into bigger roles over time.
• Comprehensive benefits package, including health, dental, vision, and 401(k) for eligible positions.
• Exclusive travel discounts at our hotel partners and franchises worldwide.
• Participation in our Wellness program to support your overall well-being.
• On-demand pay opportunities for instant access to earnings between paychecks.
• Access to a leadership development program and diverse growth opportunities.
• Inclusive work culture with the chance to be part of our Culture Committee, contributing to a positive and diverse workplace environment.

Superhost Hospitality is an equal opportunity employer, fostering an inclusive and diverse workplace.

About Superhost Hospitality:

People Focused. Performance Driven.

With over 40 years of experience in the hospitality industry, Superhost Hospitality is committed to excellence and doing the right thing for our guests, our teams, and our communities. Our portfolio of hotels, partnered with leading brands, is built on consistent service and strong performance. We focus on creating great guest experiences, building loyal teams, and supporting the growth of our people. We believe in developing talent, promoting from within, and providing opportunities for long-term career success.

Join Superhost Hospitality and be part of a team where people come first and great service drives everything we do.