Assistant General Manager

Paycom - ATS; North Hampton (NH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Bring your dog to work

Paid time off

Medical benefits

Dental insurance

Vision insurance

Referral program

Employee discount

Pet rider program

Job summary

Dogtopia is seeking an energetic Assistant Manager to support the General Manager in leading a team dedicated to exceptional customer service and dog care. The role emphasizes coaching staff, maintaining front desk standards, and up-selling to grow revenue.

You will help schedule the team, monitor daily operations, and foster a positive, safety-focused workplace where dogs are well cared for and clients leave satisfied.

Qualifications

• High school diploma or equivalent.
• At least one year of experience managing others in a supervisory role.
• Strong supervisory and delegation skills.
• Excellent verbal and written communication abilities.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Assist the General Manager in leading the team and delivering top customer service.
• Maintain a neat and organized front desk area with professional appearance.
• Coach staff on Dogtopia-isms and customer service standards.
• Schedule staff and monitor daily coverage for optimal team performance.
• Drive revenue through up-selling and dog care evaluations.
• Ensure safety, cleanliness, and quality of care for all dogs.

Job description

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will assist our General Manager to lead the team as an Assistant Manager. This is a role for someone with team management skills who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!Customer Service and Presentation:As the Assistant Manager, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eYMaintains a neat and organized Front Desk team and area at all times. This includes holding a team to professional clean dress.Sets the example for the team of the 3 S’s (smile, story, and satisfaction) and holds them accountable to internal and external customer service standards.Keeps the team members engaged in their dutiesStrive for high customer review ratings!ENJOY your team! GROW your team! And PLAY to your fullest potentialFinancial and Administrative:Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaintsActively communicates team developmental needs and issues to management to ensure growthDevelops team in up-selling and using dog evaluations to grow revenueCommunications any concerns or needs to General Manager proactively and partnering after attempting to resolve issuesWork with team to assure our Quality of Care sets the standards for dog careTeam Management:Assist in creating staff schedules and helps monitor daily schedulesMaintains optimum staffing and development with all employeesLeads by example by coaching all on contributing to a positive team-oriented cultureDelivers written performance reviews and gives employees positive acknowledgment when due!Help coach the staff on our Dogtopia-ismsThe Rules by which we, as DOGTOPIANS, live are:We LOVE life unconditionally like a dog.We STAY loyal to our pack.We CHASE the absolute highest standards of safety.We PLAY to our fullest potential.We TREAT every day like it’s the Most Exciting Day Ever!Clean and Safe Environment- to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty-gritty complete.Maintain and update cleaning schedule, along with holding themselves and the team accountable to Dogtopia’s safety and cleaning standards.Inventory Management of cleaning, dog, and First aid supplies.Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.Benefits:It’s always bring your dog to work day!Education in basic dog obedience and trainingFun, Dynamic team cultureCareer progression based on performanceAdditional certification programs are availableCompetitive wages with flexibility in schedulingPaid time off, medical benefits, and company incentivesDental insuranceVision insuranceReferral programEmployee discountPet rider programOtherRequired Skills/Abilities:Strong supervisory and delegation skills.Excellent verbal and written communication skills.Excellent interpersonal skills for internal and external customers.Excellent sales and customer service skills.Thorough understanding of principles and methods used to promote, display, and sell products and services.Excellent organizational skills and attention to detail.Strong analytical and problem-solving skills.Ability to function well in a high-paced and at times stressful environment.Committed to the success of the team and not just as an individual.Flexibility to work a non-traditional schedule (must have early morning/late evening availability in addition to working certain weekend/holiday hours required)Proficient with Microsoft Office Suite or related software and POS systems.Education and Experience:High school diploma or equivalent.At least one year of experience managing others in a supervisory role in a professional environment.Franchise experience a plusPhysical Requirements:Prolonged periods of standing, walking and moving around the playrooms.Must be able to lift up to 50 pounds at times.Other Requirements:Must love dogs.