Assistant General Manager

Sonic Drive-In; Coggin Subdivision (MS); On-site; USD 40,000 - 55,000; Full time

Job summary

Workstream is seeking an Assistant General Manager for their SONIC Drive-In restaurant located in Coggin Subdivision, Mississippi. The ideal candidate will oversee daily operations, manage team scheduling, and ensure exemplary customer service.

Successful applicants will possess at least two years of restaurant management experience, preferably in quick-service restaurants, along with strong leadership skills. The role requires flexible hours, including nights and weekends. Join SONIC for a rewarding career in a dynamic environment.

Qualifications

• Minimum of two years of restaurant management experience.
• Knowledge of federal and state labor laws and local health regulations.
• Ability to work irregular hours, including nights and weekends.

Responsibilities

• Train and support restaurant employees.
• Manage staffing levels and restaurant inventory.
• Resolve guest complaints and ensure customer satisfaction.

Skills

Leadership and supervisory practices

Effective verbal and written communication skills

Basic accounting and computer skills

Problem solving

Decision-making and conflict-resolution skills

Education

High school diploma or equivalent

Advanced studies in business or restaurant management

Job description

Overview

As a SONIC Drive‑In restaurant Assistant General Manager, you are responsible for training and supporting drive‑in restaurant employees, ensuring that food is delivered in a clean, safe and efficient manner and that our customers have an excellent experience.

Essential Assistant General Manager Restaurant Job Duties

• Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops
• Directs and assigns drive‑in restaurant employees as needed to ensure all aspects of food service meet operational standards
• Adheres to and monitors employee compliance of the drive‑in employee handbook, policies and practices
• Performs restaurant opening and/or closing duties
• Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels
• Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures
• Completes and maintains all drive‑in restaurant employment related records and payroll records
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
• Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints
• Interview and hire restaurant crew and management team members to achieve proper staffing levels
• Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends
• Develop and implement a marketing plan

Requirements

• High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred
• Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision
• Required to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including irregular hours, nights, weekends and holidays
• Knowledge of recruiting, interviewing and selection practices
• Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
• Leadership and supervisory practices and skills; effective verbal and written communication skills
• Basic accounting and computer skills
• Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
• Problem solving, decision-making and conflict‑resolution skills
• Willingness to abide by the appearance, uniform and hygiene standards at SONIC

SONIC and its independent franchise owners are Equal Opportunity Employers.