Assistant General Manager

Sonic; Mary Esther (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Sonic Drive-In is seeking an Assistant General Manager in Mary Esther, FL. You will train and support drive-in staff, ensure clean, safe, and efficient service, and assist the General Manager with daily duties while learning to run operations independently.

Responsibilities include staff scheduling, inventory management, order placement, payroll records, and adherence to policies. You will also participate in hiring, reporting, and executing a marketing plan to boost sales.

Qualifications

• High school diploma or equivalent required.
• Advanced studies in business, restaurant management or related fields preferred.

Responsibilities

• Train, monitor and coach crew and management staff and ensure customer service excellence.
• Open and close the restaurant; prepare and adjust staff schedules.
• Manage inventory and place orders within cost control procedures.
• Maintain payroll and employee records; ensure compliance with labor laws.
• Interview and hire staff to maintain proper staffing levels.
• Develop and implement a marketing plan to drive sales.
• Prepare operational reports and develop action plans for unfavorable trends.
• Resolve guest requests and complaints promptly with supervisor guidance.

Skills

Leadership

Communication

Problem solving

Multi-tasking

Education

High school diploma or equivalent

Advanced studies in business/restaurant management

Job description

Assistant General ManagerAs a SONIC Drive-In restaurant Assistant General Manager, you will be involved in training and supporting drive-in restaurant employees, ensuring that food is delivered in a clean, safe and efficient manner and our customers have an excellent experience. You will be responsible for assisting the General Manager with all job duties listed below while learning to complete these job duties independently:Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating CarhopsDirects and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standardsAdheres to and monitors employee compliance of the drive-in employee handbook, policies and practicesPerforms restaurant opening and/or closing dutiesPrepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levelsMonitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control proceduresCompletes and maintains all drive-in restaurant employment related records and payroll recordsReinforces a customer service mentality and ensures all employees are focused on always serving the customerImmediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaintsInterview and hire restaurant crew and management team members to achieve proper staffing levelsPrepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trendsDevelop and implement a marketing planOther duties as assignedRequirements:High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferredMinimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts with or without supervisionRequired to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including irregular hours, nights, weekends and holidaysKnowledge of recruiting, interviewing and selection practicesKnowledge of federal and state labor laws as well as local health and sanitation laws and regulationsLeadership and supervisory practices and skills; effective verbal and written communication skillsBasic accounting and computer skillsAbility to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problemsProblem solving, decision-making and conflict-resolution skillsWillingness to abide by the appearance, uniform and hygiene standards at SONICPromotes and embodies the Quality Way Core Values