Assistant General Manager

Hunter Super Techs - TurnPoint; Lakeland (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

SONIC Drive-In in Lakeland, FL seeks an Assistant General Manager to support the General Manager in daily operations, staff training, and delivering an exceptional guest experience. You will oversee scheduling, inventory control, payroll records, and marketing initiatives while ensuring compliance with health and safety standards.

The role requires leadership, strong communication, and the ability to multi-task in a fast-paced service environment, including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Advanced studies in business, restaurant management or related fields preferred.

Responsibilities

• Train, coach and supervise crew, carhops and skating carhops.
• Direct and assign staff to meet operational standards.
• Open/close restaurant and prepare staff schedules.
• Monitor inventory and place orders within cost controls.
• Maintain employee records including payroll and compliance.
• Develop action plans to improve sales and financial trends.
• Develop and implement a marketing plan.

Skills

Leadership

Coaching

Customer service

Verbal communication

Written communication

Multitasking

Problem solving

Time management

Scheduling

Education

High school diploma or equivalent

Business/Restaurant Management studies (preferred)

Tools

POS system

Microsoft Excel

Job description

Assistant General ManagerAs a SONIC Drive-In restaurant Assistant General Manager, you will be involved in training and supporting drive-in restaurant employees, ensuring that food is delivered in a clean, safe and efficient manner and our customers have an excellent experience. You will be responsible for assisting the General Manager with all job duties listed below while learning to complete these job duties independently:Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating CarhopsDirects and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standardsAdheres to and monitors employee compliance of the drive-in employee handbook, policies and practicesPerforms restaurant opening and/or closing dutiesPrepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levelsMonitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control proceduresCompletes and maintains all drive-in restaurant employment related records and payroll recordsReinforces a customer service mentality and ensures all employees are focused on always serving the customerImmediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaintsInterview and hire restaurant crew and management team members to achieve proper staffing levelsPrepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trendsDevelop and implement a marketing planOther duties as assignedRequirements:High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferredMinimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts with or without supervisionRequired to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including irregular hours, nights, weekends and holidaysKnowledge of recruiting, interviewing and selection practicesKnowledge of federal and state labor laws as well as local health and sanitation laws and regulationsLeadership and supervisory practices and skills; effective verbal and written communication skillsBasic accounting and computer skillsAbility to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problemsProblem solving, decision-making and conflict-resolution skillsWillingness to abide by the appearance, uniform and hygiene standards at SONICPromotes and embodies the Quality Way Core Values