Assistant General Manager

JETSET Pilates®; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

JETSET Pilates® seeks an Assistant General Manager (AGM) in Chicago to foster community and enhance client experiences. You will lead a team of Studio Leads and engage in daily operations, ensuring high-quality service delivery.

This role focuses on client retention, local marketing, and facilitating new client integration into the studio. The AGM will require flexibility to work various shifts, contributing to a dynamic, client-centered environment.

Qualifications

• Experience in a leadership role within a service-oriented environment is preferred.
• Strong interpersonal and communication skills.
• Ability to train and develop a cohesive team.

Responsibilities

• Train and support Studio Leads for cohesive team performance.
• Manage studio lead duties and assist clients professionally.
• Collaborate with GM on local marketing initiatives.
• Facilitate integration of new clients into the community.
• Review and act on client feedback to improve experiences.

Skills

Leadership

Client Care

Sales

Networking

Hands-on Engagement

Tools

Mindbody

AXLE

Job description

The AGM at JETSET Pilates is a vital role responsible for fostering a strong sense of community within the studio with an emphasis on enhancing the overall client experience and consistency in service delivery. Reporting directly to the General Manager, the AGM will oversee a team of Studio Leads while actively participating in the day-to-day operations of the studio. This dynamic role requires a combination of leadership, client care, sales, networking and hands‑on engagement in front‑of‑the‑house functions. The AGM plays a pivotal role in client retention, new client experience, and local marketing initiatives to promote JETSET Pilates in the community.

Duties and Responsibilities

• Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high‑performing team. This includes onboarding new Studio Leads and conducting training sessions with the General Manager (GM) when necessary.
• Perform studio lead duties, including but not limited to managing Mindbody and AXLE, answering phones, responding to emails, and processing sales. They will also assist in opening and closing duties. Address client questions, concerns, and feedback promptly and professionally.
• Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community.
• Collaborate with the GM to implement strategies for increasing brand awareness. Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community. Promote JETSET in the community through 3-4 tabling or local events each month.
• Periodically review Net Promoter Scores and take action on detractor feedback.

The AGM will assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.