Assistant General Manager

Dear Charlotte; Charlotte (NC); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Wellness benefits

Career growth

Brand-new concept opportunity

Job summary

Dear Charlotte in Charlotte, NC is seeking an Assistant General Manager to lead through pre-opening, launch, and ongoing operations. This hands-on leadership role focuses on being on the floor, developing people, and building systems and culture for a new rooftop restaurant concept.

You will grow with the concept as part of the leadership team, recruiting, training, and driving service excellence while partnering with culinary and bar teams to ensure smooth execution and strong guest

Qualifications

• 3+ years of progressive restaurant management experience.
• Experience in high-volume restaurant operations.
• Strong floor leadership and guest-service skills.
• Experience with scheduling, labor management, and operational controls.
• Experience hiring, training, and developing team members.
• Strong communication and problem-solving skills.
• Comfortable working in a fast-paced, high-energy environment.
• Hands-on leadership style.

Responsibilities

• Support the General Manager through pre-opening, opening, and ongoing operations.
• Help recruit, interview, onboard, train, and develop the restaurant team.
• Lead daily FOH operations and service execution.
• Serve as a visible floor leader during high-volume services.
• Establish and maintain service standards and operating procedures.
• Support scheduling, labor management, and shift performance.
• Help manage restaurant systems, communication, and accountability.
• Support inventory, ordering, and cost-control processes.
• Partner with the bar and culinary teams to ensure smooth service execution.
• Support guest recovery and build strong relationships with repeat and VIP guests.
• Assist with private events and other revenue-generating opportunities.
• Coach team members in hospitality, service standards, menu knowledge, and sales execution.
• Help create a positive, accountable, and high-performing team culture.
• Step into the GM's responsibilities when needed.

Skills

Leadership

Guest service

Communication

Problem-solving

Training & development

High-volume ops

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Administrative Full Time Management Dear Charlotte Charlotte, NC, US

$65,000–$75,000 + Bonus Opportunity | Full-Time

About Dear Charlotte

Dear Charlotte is a new Mediterranean-inspired rooftop restaurant, bar, and event destination coming to Charlotte.

Designed as a high-energy destination with a sophisticated but approachable atmosphere, Dear Charlotte will feature Mediterranean-inspired cuisine, a cocktail-forward beverage program, and approximately 120 seats across indoor and outdoor spaces.

We're building the leadership team from the ground up and are looking for an Assistant General Manager who is excited by the opportunity to help open something new, develop a team, and create an exceptional guest experience from day one.

The Opportunity

As Assistant General Manager, you'll work closely with the General Manager to help lead Dear Charlotte through its pre-opening, launch, and ongoing operations.

This is a hands-on leadership role for someone who enjoys being on the floor, developing people, solving problems, and helping create the systems and culture that will define a new restaurant.

You'll be an important part of the leadership team and will have the opportunity to grow alongside the concept.

What You'll Do

Support the General Manager through pre-opening, opening, and ongoing operations

Help recruit, interview, onboard, train, and develop the restaurant team

Lead daily FOH operations and service execution

Serve as a visible floor leader during high-volume services

Establish and maintain service standards and operating procedures

Support scheduling, labor management, and shift performance

Help manage restaurant systems, communication, and accountability

Support inventory, ordering, and cost-control processes

Partner with the bar and culinary teams to ensure smooth service execution

Support guest recovery and build strong relationships with repeat and VIP guests

Assist with private events and other revenue-generating opportunities

Coach team members in hospitality, service standards, menu knowledge, and sales execution

Help create a positive, accountable, and high-performing team culture

Step into the GM's responsibilities when needed

What We're Looking For

We're looking for a restaurant leader who is ready to take the next step in their career and wants meaningful responsibility in a brand-new concept.

Required:

3+ years of progressive restaurant management experience

Experience in high-volume restaurant operations

Strong floor leadership and guest-service skills

Experience with scheduling, labor management, and operational controls

Experience hiring, training, and developing team members

Strong communication and problem-solving skills

Comfortable working in a fast-paced, high-energy environment

Hands-on leadership style

Ideal experience includes:

New restaurant opening experience

Rooftop restaurant or bar operations

Cocktail-forward or beverage-driven concepts

Private events and group dining

What Makes You Successful Here

The right AGM will be someone who wants to build, not just maintain .

You'll thrive here if you:

Get excited about food, beverage, and hospitality

Enjoy being on the floor and leading by example

Know how to coach people rather than simply manage them

Take ownership when things go wrong

Understand that great hospitality is about more than checking boxes

Can balance people, service, and business performance

Stay calm and solutions-focused when things get busy

Want to grow into greater leadership responsibility

Why Join Dear Charlotte?

Great restaurants start with great teams — and we believe in taking care of ours.

In addition to competitive compensation, you'll receive an excellent benefits package designed to support you both at work and outside of it.

$65,000–$75,000 salary + bonus opportunity

Medical, dental, and vision insurance

Paid Time Off (PTO)

Health and wellness benefits

Career growth and advancement opportunities

Opportunity to be part of a brand-new restaurant opening

The chance to help shape the team, culture, and guest experience from day one

If you're an experienced restaurant leader who is ready for more responsibility and wants the opportunity to help build a new concept from the ground up, we'd love to hear from you.