Assistant General Manager

New Forum, Inc; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Harry's Grille & Tavern in Charlotte, NC is seeking an Assistant General Manager to inspire, coach, and develop the team while delivering outstanding guest service. The role sets clear direction, maintains standards, and leads by example on every shift.

The AGMs success hinges on problem-solving, positive leadership, and a commitment to hospitality excellence. You will oversee FOH operations, ensure health and AB C compliance, coach staff, manage staffing and costs, and partner with leadership

Qualifications

• Associates Degree in Restaurant Management is preferred.
• 4+ years Restaurant Service/Bartending Experience (Fine Dining Preferred).
• 2+ years Restaurant Management Experience (Full Service Bar & Restaurant Preferred).

Responsibilities

• Provide direction to the Front of the House team to achieve restaurant goals.
• Monitor procedures to ensure NC Health Department food safety.
• Monitor procedures related to NC Alcohol Beverage Control regulations.
• Review operations to identify problems and opportunities for improvement.
• Deliver a high level of service to create a positive guest experience.
• Coach and assess staff performance on an ongoing basis.
• Manage and motivate team through positive leadership.
• Maintain staffing levels and staff development.
• Develop rapport with guests and solicit feedback.
• Drive sales growth via local restaurant marketing initiatives.
• Assist in attaining P&L goals and manage daily expenses.

Skills

Leadership

Coaching

Customer service

Time management

Organization

Problem solving

Empathy

Conflict management

Prioritization

Communication

Education

Associate degree in Restaurant Management

Bachelor’s degree in applicable field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Management Full Time Management Harry's Grille & Tavern, Charlotte, NC, US

30+ days ago Requisition ID: 1024

The Assistant General Manager must i nspire, c oach, and develop each member of the team to grow to their full potential and deliver o utstanding s ervice to our guests. Th e position sets clear direction and expectations for every team member and must be an expert problem solver to overcome all obstacles. This position ensure s proper execution of standards and service by the team and set s the example and tone for each shift. The Assistant General Manager supports an environment of excellence by celebrating team member achievements and acknowledges positive behaviors.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Provide direction to the Front of the house team in order to achieve restaurant goals
• Assist in monitoring restaurant procedures associated with NC Health Department regulations to assure highest quality of food safety at all times
• Assist in monitoring restaurant procedures associated with NC Alcohol Beverage Control regulations
• Consistently review restaurant operations to identify any problems, concerns and opportunities for improvement
• Create a positive guest experience by delivering a high level of service and ensuring all team members engage in conversations with guests to understand their needs and exceed their expectations
• Provide coaching and feedback to team members and assess performance on an ongoing basis
• Manage and motivate team members through positive and respectful leadership
• Consistently monitor and manage restaurant staffing levels to ensure team members are capable and professionally developed
• Develop a rapport with guests and solicit guest feedback to understand needs of the guest and surrounding community
• Generate sales growth by consistently delivering a positive guest experience and executing local restaurant marketing initiatives
• Assist in attaining restaurant P & L goals, through a complete knowledge and management of daily expenses, awareness of variances and ability to initiate corrective actions
• Control labor and beverage costs through daily management and supervision
• Maintain constant lines of communication with the restaurants leadership team to insure smooth operations and timely responses to our guests ’ or the business’ needs
• Perform other duties as directed
• Must have ability to maintain a positive attitude and ability to cultivate positive staff morale in a fast - paced work environment
• Leadership skills with the ability to coach and mentor team members
• Exceptional time management and organization skills
• Must have thorough knowledge of NC Health Department food safety regulations & NC Alcohol Beverage Control laws
• Ability to effectively handle and manage confidential and sensitive information
• Must have excellent guest service skills and enjoy building rapport with a large basis of regular customers
• Communicate clearly and concisely, both verbally and in writing
• Ability to prioritize multiple ongoing projects in an effective and efficient manner
• Must have a strong work ethic and accountability
• Must have strong sense of empathy and conflict management skills
• Ability to formulate strategies and action plans to achieve results

Supervisory Responsibility

This position will directly supervise all FOH positions including but not limited to Host( ess ), Server, Bartender and Food Runner. This position will assist in managing all BOH positions during a particular shift with the over site and direction of the Executive Chef/Chef de Cuisine/Sous Chef on duty.

Fast paced, physically uncomfortable work environment. Kitchens are often small with limited mobility and can be uncomfortably hot. Bar area is often cramped with limited mobility and restaurants can easily become loud and crowded.

Physical Demands

• Long Uninterrupted periods of Walking and Standing
• Ability to hold & carry 10lb to 20lb repeatedly
• Ability to move quickly through tight crowed spaces

Position Type/Expected Hours of Work

Salar ied : Ove rt ime Exempt/40 to 60 hours per week

Travel Requirements

N / A

Required Education and Experience

N / A

Preferred Education and Experience

• Associates Degree in Restaurant Management or Bachelors Degree in Applicable Field
• 4 + years Restaurant Service /Bartending Experience (Fine Dining Preferred )
• 2+ years Restaurant Management Experience ( Full Service Bar & Restaurant Preferred)

EEO statement – T he company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that this job description is not designed to cover all activities, duties or responsibilities. Activities duties and responsibilities may change at any time with or without notice.