Assistant General Manager

RATP Dev USA; California; In loco; USD 130.000 - 200.000; Tempo pieno

Descrizione del lavoro

RATP Dev USA in Marin County, CA seeks a Customer-Centric Assistant General Manager to lead administrative functions within a transit organization. You will guide strategy, communicate clearly, and support the General Manager with informed, transparent decisions that serve employees, clients, and the communities we serve.

This role emphasizes a strong safety culture, diversity and inclusion, professional development, and collaboration with Safety, Risk and Continuous Improvement to drive

Competenze

• Bachelor’s degree from accredited college or university; may be substituted with five years of fixed-route transportation experience.
• Minimum 5 years of experience in the administrative phases of a transit organization.
• Strong knowledge of accounting practices and procedures.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and prioritize tasks.
• Ability to work with various stakeholders including unions, public agencies and officials.

Mansioni

• Promote a diverse, inclusive and positive work environment.
• Prioritize employee engagement and retention strategies.
• Offer professional, personal and technical development including mentoring opportunities.
• Partner with Safety, Risk and Continuous Improvement to drive process improvements and compliance.
• Oversee client’s service planning, scheduling and real-time adjustments based on service demands.
• Develop and maintain relations with teams, unions, the public, medical/governmental agencies, elected officials and trustees.
• Provide oversight and coordination of staff to deliver cost-effective, reliable transit services.
• Exercise impeccable judgment and make sound decisions in fast-paced settings.
• Demonstrate excellent written and verbal communication with executive-level presentation skills.
• Handle high-level client interactions with strong interpersonal and negotiation skills.

Conoscenze

Leadership

Strategic thinking

Communication skills

People management

Diversity & inclusion

Formazione

Bachelor's degree or equivalent experience

Strumenti

MS Office

Accounting software

Descrizione del lavoro

RATP Dev USA - Your future. Our destination.

We are transit. We make distances feel shorter and bring people together. We are a community.

RATP Dev USA - Your future. Our destination.

We are transit. We make distances feel shorter and bring people together. We are a community.

Do you see yourself finding solutions to make distances feel shorter? Are you seeking to make an impactful difference and where you bring people together? If so, come join our team where you are part of a community, not just an employee.

At RATP Dev USA, we seek to foster a culture where people feel valued, where their voices are heard, and their needs are a priority. We value diversity and inclusion, as well as people who are collaborative and seek solutions that make an impactful difference within our teams, the company, our clients, and the communities we serve.

Our RATP Dev USA Safety Culture prioritizes the well‑being of our employees, clients, passengers, and communities we serve. They are the heart of our business and ensuring all can return home to their families and friends safe and without injury is what we strive to do.

Through our diverse cultural experiences, we bring innovative transportation solutions. We possess a shared commitment and responsibility to our communities to provide our operational expertise and services in leading quality and safety best practices in everything we do with integrity, honesty, and sustainability.

Your Future With RATP Dev USA

Our Core Values:

People

People are at the heart of our business: employees, clients, passengers, and the communities we serve.

Diversity

We draw on experience across cultures, generations, and oceans to encourage innovative transportation solutions.

Responsibility & Accountability

We provide services steeped in professionalism, integrity, honesty, sustainability, and accountability.

Quality

Our operational expertise and industry-leading best practices promote quality service and lasting partnerships

Safety

Above all, we are committed to safety and security in everything we do

Our Destination

To develop and optimize public transit systems, but also to boost the economy and quality of life, in order to make distances feel shorter and bring people together. -Hiba Farès, President of the Executive Board.

Profil De Candidat Recherché

This is for proposed new business in Marin County, CA.

This contract would begin July 1, 2027. The selected candidate will be expected to begin around April-May 2027.

Job Summary

People are at the heart of our business. We lead by example in promoting and ensuring we maintain a strong safety culture, where strict adherence to risk mitigation and safety/security protocols of our employees, passengers, clients, and communities is critical.

We are seeking a Customer-Centric Assistant General Manager who can offer valuable insights into what a customer values and wants from our company. A strong leader who can make confident decisions on behalf of the General Manager. One who communicates their ideas clearly, presenting new concepts or directions, and leading with clarity and transparency are essential to the role. As thought leaders and experts in their field, the Assistant General manager must understand their market and know their industry inside and out.

Critical Components

• A highly conscientious leader who:
• Promotes a diverse and inclusive, positive, respectful, and healthy work environment.
• Prioritizes employee engagement and retention strategies.
• Offers professional, personal, and technical development to include continuous learning and mentoring opportunities.
• Partners with Safety, Risk and Continuous Improvement to implement process improvements to ensure compliance and drive excellence in all aspects of our operations.
• Execution of client’s service planning. Works with client to improve scheduling/blocking and recommends real-time scheduling adjustments based on service demands and/or disruptions.
• Develops and maintains effective working relations with teams, colleagues, the union, the public, medical and governmental agencies, elected officials, and board of trustees.
• Provides oversight, direction, and coordination of staff in the provision of cost effective, efficient, and reliable transit services within available and financial resources.
• Impeccable judgment and ability to make sound decisions in a fast-paced, dynamic setting
• Excellent written and verbal communication skills
• Executive-level presentation skills and ability to handle high-level client interactions
• Strong interpersonal, relationship-building, and negotiating skills

Essential Functions / Process Responsibilities include the following: other duties may be assigned as necessary:

• The Assistant General Manager of Administration shall have at least three (5) years of experience in the administrative phases of a transit organization.
• At a minimum, the Assistant General Manager of Administrative Services shall have a bachelor’s degree from an accredited college or university but may be substituted with five (5) additional years of fixed route transportation experience.
• Thorough knowledge of accounting practices and procedures.
• Ability to work under very limited supervision with positive results.
• Experience with MS Office products and accounting software preferred.
• Excellent written and verbal communication skills.
• Strong ability to perform and manage multiple projects at the same time.
• Ability to manage and organize work assignments, styles, and relationships with several respective managers.
• Ability to organize and prioritize tasks, manage time, and work without constant supervision.
• Strong written and oral communication skills.
• Ability to maintain a flexible attitude and approach to assignments.