Customer-Centric Transit Operations Assistant GM

RATP Dev USA; California; In loco; USD 130.000 - 200.000; Tempo pieno

Descrizione del lavoro

RATP Dev USA in Marin County, CA seeks a Customer-Centric Assistant General Manager to lead administrative functions within a transit organization. You will guide strategy, communicate clearly, and support the General Manager with informed, transparent decisions that serve employees, clients, and the communities we serve.

This role emphasizes a strong safety culture, diversity and inclusion, professional development, and collaboration with Safety, Risk and Continuous Improvement to drive

Competenze

• Bachelor’s degree from accredited college or university; may be substituted with five years of fixed-route transportation experience.
• Minimum 5 years of experience in the administrative phases of a transit organization.
• Strong knowledge of accounting practices and procedures.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and prioritize tasks.
• Ability to work with various stakeholders including unions, public agencies and officials.

Mansioni

• Promote a diverse, inclusive and positive work environment.
• Prioritize employee engagement and retention strategies.
• Offer professional, personal and technical development including mentoring opportunities.
• Partner with Safety, Risk and Continuous Improvement to drive process improvements and compliance.
• Oversee client’s service planning, scheduling and real-time adjustments based on service demands.
• Develop and maintain relations with teams, unions, the public, medical/governmental agencies, elected officials and trustees.
• Provide oversight and coordination of staff to deliver cost-effective, reliable transit services.
• Exercise impeccable judgment and make sound decisions in fast-paced settings.
• Demonstrate excellent written and verbal communication with executive-level presentation skills.
• Handle high-level client interactions with strong interpersonal and negotiation skills.

Conoscenze

Leadership

Strategic thinking

Communication skills

People management

Diversity & inclusion

Formazione

Bachelor's degree or equivalent experience

Strumenti

MS Office

Accounting software

Descrizione del lavoro

RATP Dev USA in Marin County, CA seeks a Customer-Centric Assistant General Manager to lead administrative functions within a transit organization. You will guide strategy, communicate clearly, and support the General Manager with informed, transparent decisions that serve employees, clients, and the communities we serve.

This role emphasizes a strong safety culture, diversity and inclusion, professional development, and collaboration with Safety, Risk and Continuous Improvement to drive