Assistant General Manager

Buffalo Wings; Buckhannon (WV); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading restaurant chain seeks an Assistant General Manager to help oversee daily operations and ensure guest satisfaction. This role involves training team members, handling guest complaints, and managing inventory and financial tasks. Ideal candidates should exhibit strong leadership and communication skills, along with a dedication to maintaining quality service standards.

Qualifications

• Experience in a managerial role, preferably in the food service industry.
• Strong communication and leadership skills.
• Ability to train and develop staff.

Responsibilities

• Assists in overseeing restaurant operations and staff training.
• Handles guest complaints and ensures satisfaction.
• Manages onboarding processes for new team members.

Skills

Leadership

Training

Communication

Guest Service

Job description

*JOB PURPOSE*: The AGM assists the General Manager with overseeing the operation of the entire restaurant. Helps train, supervise, and coach Team Members and management to ensure perfect shift execution and Guest satisfaction.

*CORE JOB FUNCTIONS / RESPONSIBILITIES*

**Team**

• Conducts second interviews and schedules orientations.
• Conducts new Team Member orientations (including all associated paperwork).
• Enters new Team Members into Aloha and CTUIT systems.
• Ensures all Team Members complete onboarding 100%.
• Prepares and distributes training schedules at orientation, only with certified WCTs.
• Completes and files all training paperwork after day 6.
• Follows up on training daily with signatures; post-shift training meetings are conducted with WCTs and trainees.
• Completes position validation forms by day 6 unless additional days are needed; validations are performed only by Training Manager or General Manager.
• Develops Wing Certified Trainers for all restaurant sections.
• Maintains a roster of WCTs with certification and evaluation dates.
• Holds monthly WCT meetings and evaluates WCTs every 6 months.
• Handles new menu rollouts and ServSafe training for WCTs.
• Practices all previously noted “Team” skills.

**FOH Support Responsibilities**

• Follows Company Standards for Tipped Team Members FOH Support.
• Performs opening and closing duties for tipped employees using FOH Support Pay Rate.
• Tasks outside Tipped Service Responsibilities that take more than 10 minutes require clocking out of tipped pay and clocking in under FOH Support minimum wage.

**Guest**

• Addresses Guest complaints or Hot Alerts, closing within 48 hours and submitting Guest Comment forms.
• Practices all “Guest” skills previously noted.

**Quality Ops**

• Completes one full QSC quarterly.
• Handles all Non-McLane ordering.
• Practices all “Quality Ops” skills.

**Sales & Profits**

• Enters invoices into CTUIT; manages Accounts Payable.
• Practices all “Sales & Profits” skills.

**Communication**

• Practices all “Communication” skills.

**Direct Responsibility**

• Ensures 100% training process adherence.
• Develops Wing Certified Trainers.

The duties may change; the company reserves the right to modify responsibilities. This description outlines the general work level and is not exhaustive.

*PHYSICAL DEMANDS:*

The physical demands include sitting, standing, bending, lifting, and moving intermittently. Notify your General Manager or Human Resources if unable to perform any task outside physical capabilities.