Assistant General Manager

Canaan Resort; West Virginia; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading hotel management company in West Virginia is seeking an Assistant General Manager to support hotel operations and financial success. The role involves leading various departments and ensuring guest satisfaction. Ideal candidates will have relevant experience, strong communication skills, and a commitment to service excellence.

Benefits

Medical and Dental Insurance

PTO

Competitive Pay

401(k) Retirement Savings Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Ongoing Training and Career Development

Qualifications

• 2-5 years of hotel experience in various departments.
• Minimum 2 years’ experience supervising staff.
• Proven track record of service and financial success.

Responsibilities

• Share financial success responsibility by managing budgets and cost centers.
• Direct operational quality through hotel departments.
• Monitor department managers’ performance related to service and safety.

Skills

Communication

Problem-Solving

PC Skills

Education

High School Diploma or GED

College degree in hospitality management

Job description

Job Summary: We are looking for an Assistant General Manager to assist the General Manager in leading, supporting, and directing all hotel operations. Shares responsibility for the financial success, sales, and marketing of the operation. Shares responsibility for safety, security, and overall maintenance of the building. Helps the General Manager direct the operations of the property, ensuring the highest levels of guest and associate satisfaction while maximizing operational quality, revenues, profitability, and efficiency.

Benefits offered

• Medical and Dental Insurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development

Responsibilities

• Share responsibility, as directed by GM, for the financial success of the hotel and conference center by budgeting, monitoring, and controlling cost centers such as Labor, Food, Beverage, and General and Administrative.
• Share responsibility for the property's operational quality through the Rooms, Food & Beverage, and Engineering Departments, as directed by the GM.
• Ensure the highest level of guest and associate satisfaction and support, lead, and direct department heads and the management team in this effort.
• Work closely with Front Office Management and Director of Sales to help direct the maximization of room revenue by anticipating market shifts, developing and monitoring annual business, revenue management, marketing plans, and participating in marketing efforts.
• Support a proactive Human Resources department.
• Assist GM in monitoring department managers' performance in areas such as guest service, food quality, guestroom cleanliness, property and grounds maintenance, security, safety, fire safety, and sanitation practices. Monitor responsibilities related to expense control, operational quality, training standards, procedures, recipes, product specs, proper equipment, certifications, health codes, franchise compliance, and local, state, and federal regulations.
• Act as GM when the GM is away or off the property for business or personal reasons.

Qualifications

• High School Diploma or GED
• College degree in hospitality management preferred
• 2-5 years of hotel experience in various departments
• Minimum 2 years’ experience supervising staff
• Excellent communication, problem-solving, and PC skills (Windows-based software)
• Proven track record of service and financial success

About Us: At Regency Hotel Management, hospitality is our core. Since 1965, we've led in maximizing profit and creating asset value for clients. Our team provides experienced, hands-on guidance across multiple locations. We are growing and seeking motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic under law.