Hotel Assistant General Manager

Embassy Suites by Hilton Orlando Lake Buena Vista; Orlando (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

Embassy Suites by Hilton Orlando Lake Buena Vista is seeking an experienced assistant general manager to help the general manager plan and oversee the hotel's day-to-day operations, ensuring a 5-star guest experience while maintaining budget and standards.

The ideal candidate will hold a bachelor’s degree in hospitality management and have 3+ years of managerial experience in hospitality, with a strong emphasis on exceptional customer service.

Qualifications

• Proven record of experience managing a team in hospitality.
• 3+ years of managerial experience in a hotel or hospitality setting.
• Strong organizational, communication, and problem-solving skills.
• Bachelor’s degree preferred in hospitality management or a related field.
• Guest-first focus with exceptional customer service; Hilton experience is a plus.

Responsibilities

• Assist the general manager in day-to-day hotel operations and guest service standards.
• Support HR efforts to improve turnover, motivation, and staff development.
• Ensure compliance with local, state, federal laws and brand policies.
• Collaborate with department heads to develop and monitor the annual budget.
• Identify opportunities to improve profitability by analyzing departmental performance.

Skills

Team management

Customer service

Budget oversight

Operational leadership

Communication

Education

Bachelor's degree in Hospitality Management

High school diploma or GED

Job description

We're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you!

Responsibilities

• Assist general manager in the day-to-day operation of the hotel in maintaining all standards of guest service
• Empower the human resources department to increase efforts for turnover management, employee motivation, and employee growth and retention by providing support
• Verify that all local, state, and federal laws and regulations, as well as any business or brand-specific policies and procedures, are followed
• Collaborate with department heads and the general manager to develop an annual budget, and assess performance throughout the year, making modifications as needed to preserve profitability
• Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas

Qualifications

• A proven record of experience managing a team, preferably in a hospitality role, is required
• 3+ years of experience working in a hotel or the hospitality industry required
• Showcase exceptional organizational, communication, and problem-solving skills
• A high school diploma or GED, and a bachelor’s degree is required, preferably in hospitality management or a related field
• This role requires a strong emphasis on putting the guest first and providing exceptional customer service
• Hilton experience