Room Service Server (FT) - Sheraton Indianapolis Indiana

remingtonhotelscareers; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Remington Hotels is seeking a detail-oriented guest services associate responsible for setting up orders, delivering to rooms within 20-30 minutes, and ensuring accuracy of trays. You will develop knowledge of menus, beverage service, and standards for beer, liquor and wine, while maintaining guest relations and confidentiality.

Flexibility to work nights, weekends, and holidays may be required. This in-office role requires clear communication and strong work ethic to anticipate guest needs and

Qualifications

• Strong communication skills, both verbal and written.
• High work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends, and holidays.
• Ability to maintain staff and guest confidentiality at all times.

Responsibilities

• Set up orders and deliver to rooms within 20-30 minutes.
• Develop knowledge of menus, dish and glassware service to assist guests as needed.
• Follow proper tray setup and ensure all items are present on tray for delivery.
• Develop knowledge of service standards for beer, liquor and wine, and comply with related laws.
• Return check and payment to cashier and follow up with guests to ensure satisfaction.
• Anticipate guest needs and maintain positive guest relations at all times.

Skills

Strong communication

Work ethic

Flexibility

Confidentiality

Job description

What you will be doing

• Set up orders and deliver to rooms within approximately 20-30 minutes.
• Develop a complete knowledge of menus, dish and glassware service, and utilize that knowledge in the service of guests as needed.
• Follow proper tray set up for all orders, including silverware, napkins, appropriate condiments, beverages, any special requests, etc. Check complete food order to ensure all have been set on tray for delivery.
• Develop a complete knowledge of service standards for beer, liquor and wine, complying with alcohol awareness procedures and complying with all applicable laws.
• Promptly return check and payment to cashier; call back to guest after 5-10 minutes to see if meal is satisfactory.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.

What we are looking for

• Strong communication skills verbal and written
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

Physical Requirements (In-Office Role)

• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.