Front Office Manager

remingtonhotelscareers; Orlando (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Remington Hotels in Orlando seeks a hands-on Front Office leader to enhance guest relations and streamline check-in/check-out at our property.

You will coordinate staffing for front desk operations, hire and train staff, and resolve guest issues with prompt, professional service. Proficiency with MICROS and strong communication are essential. This is an in-office role with physical requirements.

Qualifications

• Experience in front desk operations and guest relations.
• Proficiency with MICROS system and daily transactions.
• Excellent verbal and written communication.
• Ability to lift and/or move 10–25 pounds as needed.

Responsibilities

• Anticipate guest needs and greet guests, promptly checking them in and out.
• Ensure staffing levels of front office associates, including interviewing, hiring, supervising and scheduling front desk staff.
• Resolve guest complaints and drive satisfactory resolutions.
• Operate MICROS system for daily transactions and related tasks.

Tools

MICROS system

Job description

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.