Assistant Front Office Manager — Luxury Hotel Leadership

Hyatt Hotels Corporation; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free room nights

Discounted friends & family rates

Medical insurance

Dental insurance

Vision insurance

401K with company match

Free employee meal during shift

Generous paid time off

Employee stock purchase plan

Ski Pass

Job summary

Hyatt Hotels Corporation at Grand Hyatt Deer Valley is seeking an energetic Front Office Manager to lead our Front Office operations, guest services, and PBX, delivering thoughtful service and memorable experiences for guests.

This role requires 2–3 years of progressive hotel leadership, a strong customer focus, and open availability including weekends and holidays. Hyatt offers robust benefits, professional development, and a supportive, inclusive culture.

Qualifications

• 2-3 years of progressive hotel leadership experience.
• Ability to supervise Front Office staff and manage schedules.
• Open availability including weekends and holidays.

Responsibilities

• Support daily Front Office operations and colleague performance.
• Create and manage staff schedules to ensure appropriate coverage.
• Assist with hiring, training, and ongoing development of team members.
• Process payroll and support accurate timekeeping practices.
• Maintain cash control procedures for Front Office agents.
• Provide personalized service and support for VIP guests.
• Ensure guest satisfaction goals and service standards are consistently met.
• Collaborate with other departments to deliver a seamless guest experience.
• Promote and enforce safety standards and operational procedures.

Skills

Hotel leadership

Staff supervision

Scheduling

Guest service

Timekeeping

Team collaboration

Job description

Hyatt Hotels Corporation at Grand Hyatt Deer Valley is seeking an energetic Front Office Manager to lead our Front Office operations, guest services, and PBX, delivering thoughtful service and memorable experiences for guests.

This role requires 2–3 years of progressive hotel leadership, a strong customer focus, and open availability including weekends and holidays. Hyatt offers robust benefits, professional development, and a supportive, inclusive culture.