Hotel Operations Lead — Assistant General Manager

Hyatt Hotels Corporation; Durham (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Hyatt Grand Hyatt Deer Valley is seeking an experienced hotel operations leader to oversee the daily functions of housekeeping, front office and F&B teams. You will work with senior leadership to forecast occupancy, manage guest accommodations, and drive service excellence across departments.

The ideal candidate brings 3+ years of management experience in hospitality, strong communication skills, and a proven ability to lead diverse teams in a fast-paced environment.

Qualifications

• Minimum of three years of management and supervisory experience preferred.
• Hotel experience preferred.
• 1-2+ years experience working in a guest service oriented Food & Beverage establishment preferred.
• Intermediate Word and Excel required.
• Excellent verbal and written communication skills.
• Strong organizational, project management and detail orientation skills, with the ability to multi-task.

Responsibilities

• Direct and oversee the operations manager, chief engineer and F&B leaders.
• Forecast occupancy and revenue with Revenue Director.
• Manage guest room inventory in coordination with Revenue Director.
• Lead interview processes and provide coaching for department managers.
• Ensure departments are informed and able to meet guest requirements.
• Attend leadership meetings and develop staffing plans.
• Oversee F&B activations and monthly inventory ordering.
• Handle guest concerns professionally and maintain service levels.
• Learn and maintain hotel PMS and POS systems.
• Prepare monthly recaps for the Assistant General Manager.

Skills

Management experience

Hotel experience

F&B leadership experience

Microsoft Word

Microsoft Excel

Verbal and written communication

Organizational skills

Interpersonal skills

Bilingual in Spanish (a plus)

Autonomy / supervision

Tools

Microsoft Word

Microsoft Excel

Job description

Hyatt Grand Hyatt Deer Valley is seeking an experienced hotel operations leader to oversee the daily functions of housekeeping, front office and F&B teams. You will work with senior leadership to forecast occupancy, manage guest accommodations, and drive service excellence across departments.

The ideal candidate brings 3+ years of management experience in hospitality, strong communication skills, and a proven ability to lead diverse teams in a fast-paced environment.