Assistant Front Office Manager – Luxury Guest Services

Sea Island Company; Sea Island (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Sea Island Company seeks an experienced Front Office Leader to supervise Front Desk, Concierge, Bell Stand and Valet operations. You will ensure warm, attentive, timely service, train staff, and manage shifts to support exceptional guest experiences.

Must have a college degree and luxury-hotel experience; strong communication and operational skills are essential to maintain Sea Island's Five-Star reputation.

Qualifications

• Two (2) years of management experience in Front Office and/or Guest Services.
• College degree required; Hospitality or Business-related degree preferred.
• Excellent communication skills, both written and verbal.
• Ability to operate hotel computer systems.
• Proficient in Windows XP and Microsoft Office (Word, Excel, Outlook).
• Commitment to Sea Island's Five-Star standards and guest service.

Responsibilities

• Lead Front Desk, Bell Stand, Concierge, Valet, and liaison with Guest Services.
• Oversee scheduling of all Guest Services, Front Desk, and Concierge.
• Attend and assist in leading the daily DSQ meeting with hotel management.
• Conduct daily walk-throughs of public areas for maintenance and cleanliness.
• Review supply pars and daily shift reports; provide guidance as needed.
• Oversee training initiatives per Sea Island Forbes Five-Star standards.
• Coordinate guest billing with Accounting and ensure accuracy.
• Greet guests, respond to needs, and provide VIP service when required.

Skills

Staff Leadership

Guest Services

Communication

Operations

Problem Solving

Education

Bachelor's Degree

Hospitality or Business

Tools

Hotel PMS

Microsoft Office

Windows XP

Job description

Sea Island Company seeks an experienced Front Office Leader to supervise Front Desk, Concierge, Bell Stand and Valet operations. You will ensure warm, attentive, timely service, train staff, and manage shifts to support exceptional guest experiences.

Must have a college degree and luxury-hotel experience; strong communication and operational skills are essential to maintain Sea Island's Five-Star reputation.